Operations Supervisor

Loomis•Austin, TX

About The Position

The Operations Supervisor implements and administers Loomis policies and procedures, monitors and controls daily operations, and assists with the long-term operation of armored car routes and the cash vault. Working alongside management, the supervisor helps develop and maintain a professional, employee-centered culture, safe and secure operations, high service levels, and cost-effective, productive operations. The position has operational responsibility for route operations (armored and ATM), vault operations, and facility security as directed by the Operations Manager or Branch Manager.

Requirements

Valid firearms permit.
Professional experience demonstrating strong, positive leadership and supervisory presence.
Excellent verbal and written communication skills and the ability to teach, coach, and present to small and large groups.
Experience in transportation and warehousing, transportation logistics, or a related field.
Excellent computer skills and working knowledge of Microsoft Office programs.
Strong desire to succeed, advance, grow a career, and work for an industry- and company-leading branch.

Nice To Haves

Experience in banking or retail cash and ATM operations.

Responsibilities

Complete and maintain daily scheduling and routing.
Oversee and coordinate armored and ATM routes, dispatch, first-line ATM maintenance, vault operations, and terminal operations.
Maintain effective and efficient route, terminal, vault, and other operational functions.
Promote employee, vehicle, and facility safety through training, monitoring, and enforcement of policies and procedures.
Protect cargo and terminal security through training, monitoring, and enforcement of policies and procedures, including terminal opening and closing.
Investigate accidents and process required paperwork.
Develop customer service capabilities among operations staff; respond to customer inquiries and complaints and resolve logistical issues.
Coordinate with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors to develop and implement operational solutions for new customers.
Control overtime hours and monitor employee vacation schedules.
Communicate with employees to promptly resolve outstanding issues or complaints.
Complete additional responsibilities as assigned by the Operations Manager or other management team members.
Provide leadership focused on professionalism, continuous improvement, and achieving challenging goals and objectives.
Recruit, interview, test, select, train, and supervise operations personnel.
Oversee maintenance of vehicles, forklifts, and other equipment.
Respond to emergencies, including employee injuries, facility security incidents, vehicle incidents, and security investigations.
Manipulate and maintain route and vault data, including manual paperwork and electronic data.
Perform other duties as assigned by the Operations Manager or Branch Manager.