Operations Supervisor - Saturday - Monday, 6:00pm - 6:00am

Leadership and Support•Allentown, PA

1d•Onsite

About The Position

The Operations Supervisor manages people, materials, customer service, and warehouse costs in alignment with company policies and goals. The position affects customer satisfaction and profitability and is responsible for coordinating workflow and labor, monitoring operational performance, supporting customer requirements, and leading employees. The role works the Saturday–Monday, 6:00 p.m.–6:00 a.m. shift in Allentown, Pennsylvania, and reports to the Operations Manager. It is a full-time, exempt position with a stated salary range of $65,000–$90,000. The supervisor is expected to model the company’s values and expectations, including customer focus, respect, ethics, reliability, flexibility, initiative, continuous improvement, professional communication, teamwork, quality, and safety. The role also includes maintaining the operation’s appearance and sanitation, following food-safety and security procedures, documenting performance and incidents, and supporting company and customer requirements. Additional duties may be assigned.

Requirements

Ability to motivate and drive a team to meet and exceed department and company goals.
Ability to build successful relationships with customers.
Working knowledge of warehouse operations and WMS.
Experience and knowledge of food safety, or willingness to receive food-safety training.
Ability to work the hours needed to support business goals, including overtime, weekends, and holidays.
Reliability, punctuality, and ability to complete work accurately and consistently.
Ability to multitask, adapt to changing tasks, and maintain an open-minded, flexible approach.
Ability to maintain high-quality work under pressing deadlines and follow written and verbal instructions.
Professional, factual communication and prompt reporting of issues to a manager or supervisor.
Ability to follow safety rules and report unsafe conduct or conditions immediately.
Ability to maintain appropriate appearance and comply with the dress code.

Responsibilities

Manage people, materials, customer service, and warehouse costs in alignment with company policies and goals.
Monitor operational metrics and ensure department goals are achieved.
Ensure standard operating procedures and customer work instructions are followed.
Understand customer contract requirements and plan workflow and labor to meet customer expectations.
Meet or exceed shipping accuracy of 99.9%.
Ensure paperwork and data entry are completed by 9 a.m. the following day and by the end of the billing period.
Ensure information sent from the department is accurate and track errors.
Perform cycle counts as required by the company or customer and record system entries.
Communicate operational matters to the Operations Manager, including weekly reports on space utilization and layout.
Participate in daily communications with the Management Team.
Follow food-safety SOPs and AIB standards, report equipment or facility damage and repair needs, and promote a culture of safety.
Enter errors and safety incidents into the Safety/Error Tracking Database and follow security policies and SOPs.
Maintain department equipment and overall appearance according to company standards and complete the monthly facility audit.
Set clear goals and expectations for direct reports, provide feedback, document performance issues, and create performance improvement plans when appropriate.
Communicate company information through pre-shift meetings.
Identify at least two significant department accuracy or efficiency improvements annually.
Review SOPs with appropriate personnel according to the review schedule.
Seek expertise and best practices from peers and support departments.
Obtain approval for decisions that obligate the company and follow the expenditure policy.
Participate in pre-shift and department meetings, maintain daily housekeeping, and assist across operational areas as needed.