Operations Supervisor

David's Bridal•Brea, CA

20d•$20 - $24

About The Position

As a member of the management team at David’s Bridal, the Operations Supervisor assists in building and retaining a high-performing team, creating a consistent environment of world-class customer service, and exceeding sales plans. The role mentors, leads, and coaches employees, building a high-performance culture and maximizing team productivity to deliver five-star customer service. The position supports store operations, sales performance, staffing, payroll, inventory, and customer experience.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized point-of-sale system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Monitor store payroll against the monthly budget and review timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
Help lead the store to consistently achieve Total Monthly Income goals through foundational excellence and performance-based leadership for front of house and alterations.
Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, repairs, and merchandise first-quality standards.
Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
Observe team-member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, keep the store staffed to meet staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.

Benefits

Team bonus
Referral incentive program
Employee discount
Vision care
Supplemental insurance for critical illness, hospital indemnity, and accidental injury
401(k) program
Discount for identity theft protection
Discounts for home and auto insurance
Mobile discounts
Legal benefits
Pet insurance
Competitive pay