Operations Supervisor

Coastal Waste & Recycling Inc • Miami, FL

7d

About The Position

Coastal Waste & Recycling is seeking an Operations Supervisor to lead frontline collection operations and foster a culture centered on safety, teamwork, accountability, and customer service. The supervisor leads Drivers, Collection Specialists, Lead Drivers, Dispatchers, and other operational team members, and oversees the daily execution of collection operations. The role owns operational staffing, coaches and develops employees, promotes safety, and partners with organizational leaders to ensure routes are completed safely and efficiently.

The Operations Supervisor works in a fast-paced operational environment, making real-time decisions to support safety, efficiency, and customer service. The position also collaborates with other supervisors and departments to balance workloads, resolve challenges, and provide reliable service to customers.

Requirements

• Leadership experience in transportation, logistics, waste management, recycling, environmental services, construction, manufacturing, mining, aggregates, or another operational environment.
• Passion for developing people and building high-performing teams.
• Strong communication, coaching, and decision-making skills.
• Ability to thrive in a fast-paced environment while managing multiple priorities.
• Commitment to safety, operational excellence, and customer service.
• Valid driver's license with an acceptable driving record.

Nice To Haves

• Waste industry experience.
• Commercial driver's license (CDL).
• Bilingual in English and Spanish or English and Creole.
• Experience with Trux or Workday.

Responsibilities

• Lead, coach, and develop a high-performing operations team and foster an engaged, accountable workplace.
• Manage operational staffing in partnership with the Career Path team, including recruiting, interviewing, hiring, onboarding, and retaining employees.
• Conduct daily crew-outs, crew-ins, and safety huddles.
• Promote and maintain a strong safety culture through coaching, observations, ride-alongs, and ongoing safety initiatives.
• Monitor route execution and make real-time decisions to maximize safety, efficiency, and customer service.
• Coordinate with fellow Operations Supervisors to balance workloads, share resources, and achieve daily operational goals.
• Provide performance feedback and recognition, support employee development, and identify and prepare future leaders.
• Partner with Customer Experience, Dispatch, Fleet Maintenance, Career Path, and other departments to support daily operations.
• Resolve operational challenges, customer concerns, and service issues with a solutions-focused approach.
• Lead by example and help ensure routes are completed safely and customers receive exceptional service.

Benefits

• Competitive pay.
• Comprehensive medical, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Employee referral program.
• Career growth and leadership development opportunities.
• Collaborative team environment.
• Opportunity to make a meaningful impact on the team, community, and future of Coastal Waste & Recycling.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed