Operations Supervisor

Waste Connections • Fairbanks, AK

10d

About The Position

The Operations Supervisor oversees daily hauling operations, manages frontline employees, drives safety performance, and ensures exceptional customer service. The role is suited to leaders with experience in transportation, logistics, trucking, manufacturing, distribution, or other operations-focused environments who are interested in career growth. Waste Connections describes the position as an opportunity to develop toward higher-level management roles and to pursue internal promotions.

Requirements

• Experience in transportation, trucking, logistics, fleet operations, manufacturing, distribution, or a related operational leadership environment.
• Strong leadership, coaching, and employee development skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize multiple responsibilities and perform effectively in a fast-paced environment.
• Proficiency with Microsoft Excel and business management systems.
• Ability to obtain a Class B CDL within 90 days of hire.
• Willingness and ability to relocate for future promotional opportunities based on performance.

Responsibilities

• Lead and supervise drivers and operations personnel in daily collection activities.
• Monitor route performance, workforce productivity, and operational efficiency.
• Adjust staffing and resources to meet daily service and business demands.
• Promote a strong safety culture through coaching, training, inspections, and accountability.
• Conduct ride-alongs, customer site inspections, field observations, and operational audits to assess safe work practices, equipment condition, and regulatory compliance.
• Investigate and resolve customer service concerns while maintaining high customer satisfaction.
• Coach, mentor, and develop employees through performance management, training, and ongoing feedback.
• Assist in developing short- and long-term operational goals and strategic initiatives.
• Ensure compliance with environmental regulations, OSHA requirements, DOT standards, and local permitting requirements.
• Partner with maintenance, safety, customer service, and leadership teams to achieve operational objectives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Employee stock purchase program
• Paid time off
• Paid holidays
• Life insurance
• Disability insurance, including long-term and short-term disability
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Ongoing leadership development and training
• Internal promotion opportunities across North America
• Annual cash bonus opportunity of up to 10%

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed