Operations Supervisor

Cleveland Brothers Equipment Co•Lower Paxton Township, PA

6d•Hybrid

About The Position

The Cleveland Brothers Equipment Management Services team supports customers by coordinating planned maintenance, inspections, fluid analysis, and equipment monitoring services for Caterpillar and competitive equipment. We work closely with customers, sales teams, and internal support groups to help keep equipment maintained, reduce unplanned downtime, and improve overall fleet performance through proactive service planning and operational support. Job Summary: The Operations Supervisor for Power and Energy is responsible for leading and developing Equipment Management Services capabilities within the Power and Energy division. This role oversees day-to-day operations while also building and refining processes, systems, and relationships that support long-term service agreements, condition monitoring, and connected equipment solutions. The position requires a self-directed leader who can operate effectively within an existing framework while identifying gaps, establishing structure, and driving execution in areas that are still developing. The role works closely with internal teams and customers to improve service delivery, support business growth, and ensure consistent execution across Power and Energy markets.

Requirements

High school diploma or equivalent required
Demonstrated ability to work independently and build structure in developing or undefined environments
Strong communication, organizational, and problem-solving skills
Ability to manage multiple priorities and work across departments
Strong computer and software skills are required

Nice To Haves

associate degree or higher preferred
Experience in service operations, equipment support, maintenance planning, or related field preferred
Prior leadership or supervisory experience preferred
Strong understanding of Power and Energy equipment and service operations preferred

Responsibilities

Supervise and support assigned team members serving the Power and Energy division
Provide day-to-day direction, workload prioritization, and operational guidance
Support employee development through coaching, feedback, and performance management
Oversee execution of activities including condition monitoring, maintenance coordination, contract support, and telematics-related services
Ensure service commitments and operational tasks are completed accurately and on time
Monitor workload, priorities, and overall team performance
Identify gaps in current processes, workflows, and service delivery within the Power and Energy division
Develop and implement structure where processes or systems are not fully defined
Establish and refine workflows to support scalable and consistent execution
Build working relationships with internal departments to support alignment and coordination
Support development and expansion of long-term service agreements within the Power and Energy market
Align internal teams to support effective delivery of contracted services
Maintain visibility into contract performance and operational execution
Serve as a primary point of contact for CVA/LTSA activity within the Power and Energy division
Work closely with sales, service, and internal teams to support customer needs and service delivery
Support customer-facing discussions, presentations, and service planning conversations as needed
Develop and maintain visibility into operational performance, workload, and service execution
Support creation and review of metrics related to service delivery and contract activity
Communicate performance and key updates to leadership
Identify opportunities to improve workflows, coordination, and service execution
Implement improvements to increase efficiency, consistency, and scalability
Support special projects and cross-functional initiatives as needed