Operations Supervisor

gategroup•New York, NY

5d•$70

About The Position

The Operations Supervisor oversees employees across kitchen departments, including equipment, food, and transportation, and is responsible for safety compliance in external areas serviced by Gate Gourmet. The role supports daily operations, coordinates transportation and flight delivery assignments, manages staffing and workflow, and ensures company, customer, and government policies and procedures are followed. The supervisor works with operations and general management, maintenance staff, customers, employees, HR, and other support functions to maintain service, safety, productivity, and employee performance.

Requirements

High school diploma or GED.
At least 2 years of supervisory experience in a high-volume manufacturing, food production, restaurant, or catering environment, or equivalent related experience; listed as preferred.
Strong leadership skills and ability to manage a staff of 30 or more hourly employees.
Ability to train others.
Ability to give employees positive and corrective feedback on a daily basis.
Excellent time-management skills and ability to handle multiple tasks while maintaining focus on priorities.
Strong organizational, analytical, communication, and leadership skills.
Ability to make operational changes to improve the work environment and unit performance.
Basic computer skills and working knowledge of Microsoft Office products.
Ability to obtain ServSafe Certification.
Clear and effective speaking and writing skills, attentive listening, and ability to ensure communication is understood by all parties.

Nice To Haves

Associate degree.
Current or previous labor relations experience.
ServSafe certification.
Bilingual ability in English and Spanish, Chinese Mandarin, Vietnamese, Hindi, or Polish.

Responsibilities

Ensure compliance with corporate, customer, federal, state, and local policies and procedures.
Supervise and support lower management and supervisors in daily operations.
Coordinate transportation routing and flight delivery assignments, and ensure kitchen departure times are met.
Work with maintenance staff to ensure scheduled preventive maintenance and timely reporting of maintenance and repair issues.
Conduct inventory of Gate Gourmet products and customer materials to ensure proper use and minimize waste.
Partner with the Operations Manager and General Manager to prepare and plan against end-of-month projections.
Prepare required management reports, including attendance, HACCP, and labor reports.
Coordinate effectively between customers and employees.
When necessary, assist labor to ensure flights are serviced on time.
Conduct performance evaluations, coach and counsel employees, prepare corrective actions, and liaise with HR and other support functions.
Balance workflow and divide responsibilities among employees on each shift.
Manage daily manpower planning, including assignments, responsibilities, and workstations.
Determine when to call in employees to cover staffing needs such as sick calls, vacations, medical leaves, or volume changes.
Work with department leaders to determine staffing needs by shift.
Ensure compliance with Wage & Hour policy, including employee rest and meal breaks and required company processes.
Train and monitor employees on proper work procedures to maximize productivity while minimizing labor and food expenses.
Monitor daily manpower planning and schedule employees.
Support employee retention and reduce employee turnover.
Prepare employee coaching, counseling, and corrective actions in accordance with applicable union or collective bargaining agreements.
Ensure employees in the chain of command are assigned to the correct cost centers and job titles.
Ensure union-represented employees' pay rates align with wage scales and seniority.
Ensure employees complete required company training, including ServSafe training.