Operations Supervisor

Old Dominion Freight Line•Kalamazoo, MI

About The Position

Old Dominion Freight Line is hiring an Operations Supervisor to manage a shift or section in a service center. The supervisor is responsible for maintaining and achieving department, shift, service center, and company standards for safety, quality, efficiency, cost, service and delivery, training and development, and housekeeping. The role leads employees in a fast-paced service center, supports business objectives, and helps ensure freight is handled and transported safely and efficiently. The supervisor may work assigned shifts as needed, with availability based on customer pickup and delivery schedules.

Requirements

High school diploma or equivalent.
At least 2 years of operations experience, preferably in the transportation industry.
Working knowledge of AS400 and Microsoft Office.
Good verbal and written communication skills.
Strong interpersonal skills.
Must be available to work assigned shifts as needed based on customer pickup and delivery schedules.

Nice To Haves

Some college.
Supervisory experience.
Bachelor’s degree.

Responsibilities

Monitor and evaluate employee safety daily and provide safety-process training as needed.
Monitor and evaluate safe, efficient freight planning, loading, and unloading throughout the shift.
Teach and evaluate safe lifting techniques, and use safe lifting practices as needed.
Maintain housekeeping within the shift to support safety and productivity.
Manage, assign, and supervise pickups and deliveries to support employee and equipment utilization, employee development, and OD and customer expectations.
Work with Service Center management to align with daily, weekly, monthly, and yearly business objectives.
Provide instructions, analyses, suggestions, and ideas to improve operations within the shift, department, and facility.
Give employees ongoing positive and constructive feedback on performance and productivity measures, including ROI, MPH, stops per hour, return and missed shipments, and delivery or pickup errors.
Conduct daily inspections for compliance with local, state, and federal safety regulations, OSHA requirements, and DOT requirements.
Ensure trailers are loaded correctly for safe freight transport.
Pursue continuous improvement in service center operations.
Operate AS400, BLU, DYMS, and other company computer and freight-monitoring systems.
Complete forklift job training and operate a forklift as necessary within the service center.
Conduct daily shift meetings.
Make informed decisions based on volume levels and communicate schedules to affected employees.
Inspect the working condition of tools and equipment and direct correction of improper or adverse conditions.
Understand and ensure compliance with company and government regulations.
Communicate throughout the day with associates, customers, and team members verbally and through computer operating systems, while monitoring shipment locations through OD technology.
Complete company and government freight-movement forms, including shipping orders, city stripping manifests, freight bills, inter-terminal movement forms, and exception forms.
Manage department staff, including hiring and disciplinary action.

Benefits

Great health benefits, including a zero-premium medical plan for employee-only coverage.
Vision and dental benefits.
Short-term and long-term disability.
Flexible spending accounts.
401(k) retirement plan with company match and an additional annual discretionary match opportunity.
Life insurance.
Wellness program.
Tuition reimbursement for drivers and technicians.
Training and growth opportunities.
Promote-from-within career advancement opportunities.
Career opportunities at more than 260 service centers.