Operations Supervisor

Andretti Indoor Karting & Games•Schaumburg, IL

1d•$19 - $22•Onsite

About The Position

The Operations Supervisor position is a full-time hourly role, that will be responsible for the assisting the Operation Managers of the facility with leading on a daily basis including, staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Operation Supervisor must be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. An Operations Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.

Requirements

Guest service and leadership experience is preferred.
A Drug Test and Background Check is required prior to employment.
6 months or more of Andretti brand and culture exposure a plus
Current trainer or team lead a plus
Proven leadership and team skills; ability to motivate and manage all levels of staff
Strong written, verbal and organizational skills.
Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position.
Ability to lift up to 50 lbs.
Maintain all safety procedures
Open and full availability
Willingness to work a flexible schedule including holidays, nights and weekends.
Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters.
Gregarious, upbeat and outgoing personality.
Walk or stand for extended periods of time
The ability to communicate quickly and accurately
Must be able to lift up to 15 lbs on a regular basis
Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50lbs
Requires manual dexterity to use and operate all necessary equipment
Be able to understand, follow and maintain safety standards at all times

Nice To Haves

6 months or more of Andretti brand and culture exposure a plus
Current trainer or team lead a plus

Responsibilities

Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
Accountable to maximize daily sales and effectively manage costs, labor and cash control
Maintain opening, running and closing duties for department
Manage organization and cleanliness of departmental areas
Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
Ensures the highest level of quality and standards of service.
Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
Empowers staff to deliver exceptional legendary service
Executes any special events with Leader on duty
Responsible to provide management with direct and honest feedback of staff regarding performance
Assist with staff training and employee relations
Assures that staff morale is maintained at a high level
Takes an active part in the recruitment and retention of staff