Operations Supervisor

CVS Health • Corpus Christi, TX

12d

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the supervisor leads the store and supervisory staff, ensures smooth store operations, and completes opening and closing procedures.

The role includes supervising and coordinating store crew activities, communicating with management and crew, assisting customers and resolving customer relations issues in accordance with company policy, coaching colleagues on customer service, and maintaining customer and patient confidentiality. It also supports merchandise pricing, stocking, displays, signage, inventory, and maintenance of promotional, seasonal, and off-shelf merchandise.

This is a full-time position, with a flexible schedule that may include early morning, overnight, and weekend shifts. Overtime may be needed, and the supervisor must respond to urgent store issues. The anticipated schedule is 40 hours per week. The typical pay range is $16.00–$23.00 per hour. Benefits for eligible colleagues include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

• Deductive reasoning ability.
• Analytical skills.
• Computer skills.
• Advanced communication skills.
• Supervision and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed.
• Ability to respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues according to company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, display, and maintenance of off-shelf merchandise.
• Lead store operations and supervisory staff when no manager is onsite.
• Ensure completion of all opening and closing procedures.
• Respond to urgent issues at the store when they arise.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED