Operations Supervisor

Davids Bridal•Danbury, CT

About The Position

As a member of the management team, the Operations Supervisor helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed the sales plan. This role calls for a dynamic, attentive, and inspiring leader who builds strong relationships with team members and customers and acts as a mentor, leader, and coach. The Operations Supervisor creates a high-performance environment and five-star customer service by maximizing the performance and productivity of motivated, friendly, enthusiastic, and engaged team members.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and use a computer and other electronic devices for extended periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Coach and train team members to improve selling skills, behaviors, and processes.
Monitor store payroll and help ensure hours stay within the monthly budget.
Monitor and acknowledge timesheets for employees clocking in and out for scheduled shifts, breaks, and meals.
Help lead the store to achieve Total Monthly Income goals through foundational excellence and performance-based leadership across front of house and alterations.
Monitor inventory management, special orders, receiving processes, layaway, out-of-stock items, and repairs, and ensure merchandise meets first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.