Operations Supervisor - Eagle

Alpine Bank•Eagle, CO

10h•$27 - $32•Onsite

About The Position

The Operations Supervisor is responsible for the operational management and leadership of one or more retail locations, and is accountable for the productivity, quality, and high customer service within their respective location(s). This role requires regular and reliable on-site attendance and adherence to Alpine Bank customer service initiatives. The supervisor will perform and/or verify compliance with location audits, collaborate with other units to develop best practices, and handle escalated customer concerns. Expertise in Teller and New Account duties is essential, along with proficiency in various software applications. Mastery of operational functions such as wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit, and basic fraud detection is required. The role involves setting location and staff goals aligned with bank-wide objectives and performing other assigned duties.

Requirements

Possesses outstanding oral and written communication skills.
Understanding and application of banking compliance regulations.
High quality organizational and administrative skills.
Expert knowledge of the daily location functions and duties.
Proficiency in interviewing and selection of applicants.
A customer Service oriented individual.
Ability to manage multiple tasks in a fast-paced environment.
Basic mathematical and cash handling skills.
Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
1-3 years of cash handling and/or customer service related experience; bank experience preferred.
Previous supervisory experience preferred, or having experience working as an Operations Specialist.
Proven experience providing excellent customer service.
Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.

Nice To Haves

Current possession, or ability to obtain, a Notary Public is a plus.
Bilingual abilities are a plus.
Certification or coursework in banking or supervision, a plus.
Bachelor’s Degree in Finance or Business is preferred.

Responsibilities

Responsible for location and staff adherence to Alpine Bank customer service initiatives.
Performs and/or verifies compliance with all location audits.
Collaborates with heads of other units to develop best practices for successful banking operations.
Practices exceptional service with customers and handles escalated customer concerns.
Uses numerous software applications to accomplish daily tasks with minimal errors.
Mastered the following operational functions: wires, endorsements, basic bookkeeping, ATM settlement, vault balancing, vault cash ordering, safe deposit box entry/exit functions, and basic fraud detection and location security.
Sets goals for location and staff that are in alignment with regional and bank-wide goals.
Supervises the Retail Operational staff including, but not limited to: Customer Service and Personal Banking Representatives.
Monitors staffing and scheduling; make staffing adjustments and recommendations as necessary.
Resolves customer and employee complaints.
Responsible for providing quality training in the department business line. This includes selecting the appropriate training materials for training employees, coordinating training programs with management, delivering effective training and executing training assessments/follow up training.
Hires the most qualified and talented individuals to fill open positions.
Works with department staff on individual professional development.
Provides input to the Branch Manager regarding annual performance reviews and professional development plans.
Has the ability to give overrides and audit drawers.
Per location request-dormant A or B status may be given if needed.