Operations Supervisor

Hope Utilties•Glendale, AZ

23d

About The Position

The Operations Supervisor oversees daily crew activities and field operations for water treatment and distribution, ensuring work is safe, efficient, and compliant with company policies, OSHA regulations, and operational priorities. The role supports reliable service and regulatory compliance by supervising staff, coordinating operational work, maintaining equipment and facilities, monitoring water-treatment processes, and keeping accurate records. This is a full-time exempt salaried position with supervisory responsibilities. The supervisor leads, trains, mentors, and develops team members; establishes team goals and plans; and uses leadership routines such as weekly check-ins, monthly team meetings, quarterly skills coaching, and annual reviews. The role applies established procedures, guides staff, and ensures work is completed efficiently and accurately. The position requires participation in a 24-hour on-call rotation and may involve overtime, weekends, holidays, standby assignments, and emergency response outside normal working hours. Physical work includes lifting and moving materials, working outdoors and in confined or awkward spaces, operating vehicles and equipment, and wearing required PPE.

Requirements

Bachelor’s degree in a closely related field and at least 5 years of relative experience, including at least 2 years of relevant progressively responsible experience operating, maintaining, repairing, and rebuilding mechanical equipment and infrastructure; OR a high school diploma or equivalent and at least 9 years of relative experience, including at least 2 years of relevant progressively responsible experience in those areas.
Must possess and maintain a valid Arizona driver’s license.
Must possess an ADEQ Grade 2 Water Distribution Certification or ADEQ Grade 2 Water Treatment Certification, or obtain either certification within six months of hire.
Ability to communicate effectively verbally and in writing.
Sound judgment, problem-solving skills, and ability to make independent decisions.
Thorough knowledge of safety practices, procedures, and regulatory requirements associated with water treatment facilities, distribution systems, mechanical equipment, chemical handling, and construction activities.
Knowledge of operating, maintaining, troubleshooting, and repairing water treatment and distribution equipment, including pumps, motors, valves, filters, meters, generators, and compressors.
Ability to inspect, select, operate, and maintain tools and equipment needed for installation, maintenance, and repair work.
Skill in the safe operation of hand tools, power tools, excavating equipment, utility vehicles, and other equipment used in utility operations.
Working knowledge of electrical, instrumentation, and control systems, including operation, diagnostics, maintenance, troubleshooting, and repair of associated equipment and components.
Ability to lift, push, and pull up to 50 pounds independently and team-lift heavier loads safely.
Ability to walk, stand, bend, squat, kneel, or crouch for extended periods, including in confined spaces or awkward positions; climb ladders and stairs; and maintain balance.
Ability to navigate uneven, rough, or sloped outdoor terrain and work around dust, dirt, insects, heat, cold, rain, and snow.
Visual acuity to read text on screens and documents, observe surroundings, recognize hazards, and perform tasks safely.
Sufficient hearing for general and phone communication and to respond to traffic and other job-site hazards.
Ability to operate a vehicle safely and frequently enter and exit a vehicle during the workday.
Ability to properly use required PPE, including safety glasses, gloves, hard hats, hearing protection, and protective clothing, for extended periods.
Ability to problem-solve, prioritize tasks, and interpret and understand written documents.
Ability to operate a computer and other office productivity machinery as necessary.

Responsibilities

Plan, coordinate, assign, and oversee daily crew activities and field operations.
Ensure work is completed safely, efficiently, and in accordance with company policies, OSHA regulations, and operational priorities.
Lead, train, mentor, coach, and develop employees while promoting industry standards, best practices, and professional growth.
Collaborate with management, supervisors, and staff to resolve operational issues, support projects, and maintain effective communication.
Operate, inspect, maintain, troubleshoot, and assist in repairing water treatment, distribution, and related equipment; identify and report deficiencies.
Install, repair, replace, and maintain water meters; complete work orders; and manage shop inventory and operational supplies.
Oversee maintenance of facilities, grounds, and distribution-system sites.
Load, unload, transport, store, and safely handle operational materials, treatment chemicals, and equipment.
Operate hand tools, power tools, testing instruments, and other equipment safely; maintain and calibrate testing and monitoring equipment.
Monitor and adjust chemical feed systems and other processes to maintain water-quality standards and regulatory compliance.
Maintain accurate process logs, testing results, maintenance and inspection records, and records of abnormal operating conditions.
Support routine and advanced water treatment and distribution operations to ensure service reliability and regulatory compliance.
Promote and enforce company safety policies, procedures, and applicable regulatory requirements.
Respond to system emergencies, equipment failures, and service disruptions, including repairs outside normal working hours when required.
Participate in a 24-hour on-call rotation and work overtime, weekends, holidays, standby assignments, and emergency response activities as operational needs dictate.
Establish effective team goals and objectives and implement plans to achieve them.
Provide guidance to staff and ensure team work is executed efficiently and accurately.