Operations Supervisor

Menzies Aviation Careers•Denver, CO

19d•Onsite

About The Position

The Operations Supervisor directs station agents as they perform customer service, baggage services, and ramp operations. The supervisor is also an integrated part of the operation and may perform those tasks. The role oversees daily airport operations and staff, supports safe and compliant work practices, and requires physical work, including heavy lifting, pushing, pulling, bending, stretching, and frequent kneeling. The work may take place outdoors and around moving mechanical parts, high voltages, high hydraulic or pneumatic pressures, loud noise, fumes, airborne particles, hazardous substances, materials, or waste.

Requirements

Prior airline operations experience.
Must be at least 18 years of age.
Valid U.S. driver's license that can be maintained.
Pass pre-employment testing, including a drug screen, FBI background check, Customs Seal, and employment history check.
Proficient ability to read, write, and speak English.
Availability and flexibility to work variable shifts, including weekends and holidays.
High school diploma or GED.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 70 pounds.

Responsibilities

Oversee daily airport operations, including planning for gate changes, weather delays, crew connections, and international arrivals and departures; respond rapidly to operational changes.
Communicate with internal departments, provide clear direction to staff, and ensure accurate dissemination of operational information.
Lead, mentor, and train employees; participate in hiring, performance evaluations, disciplinary processes, and addressing employee concerns.
Manage shift reports, timecard reviews and corrections, incident reports, and performance documentation.
Conduct shift briefings, support baggage handling operations, and perform additional duties as assigned.
Direct station agents in customer service, baggage services, and ramp service functions, and perform some operational tasks.
Follow safety standards, procedures, and protocols, and take reasonable care of the health, safety, and wellbeing of oneself and others.
Participate in required substance testing under the company's Substance Misuse Policy.