Operations Supervisor

Loomis•Hayward, CA

About The Position

The Operations Supervisor implements and administers Loomis policies and procedures, monitors and controls daily operations, and assists with the long-term operation of armored car routes and the cash vault. Working alongside Management, the role helps develop and maintain a professional, employee-centered culture; safe and secure operations; high service delivery; and cost-effective, productive operations. The position has operational responsibility for route operations, including armored and ATM routes, and for vault and facility security operations, as directed by the Operations Manager or Branch Manager.

Requirements

Ability to obtain a valid firearms permit.
At least 3 years of experience in transportation and warehousing, transportation logistics, or a related field.
At least 2 years of proven professional supervisory and leadership experience.
Strong leadership skills and ability to manage and develop high-performing teams.
Excellent verbal and written communication skills.
Ability to teach, coach, and present to small and large groups.
Excellent computer skills and working knowledge of Microsoft Office programs.
Strong desire to succeed, advance a career, and work for a company-leading branch.

Nice To Haves

Experience in banking or retail cash and ATM operations.

Responsibilities

Complete and maintain daily scheduling and routing.
Oversee and coordinate armored and ATM routes, dispatch, first-line ATM maintenance, vault, and terminal operations.
Maintain the effectiveness and efficiency of route, terminal, vault, and other operational functions.
Promote the safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures.
Protect cargo and terminal security through training, monitoring, and enforcement of policies and procedures, including terminal opening and closing.
Investigate accidents and process required paperwork.
Develop and maintain customer service capabilities among operations staff.
Respond to customer inquiries and complaints and resolve logistical issues.
Coordinate with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors to create and implement operational solutions for new customers.
Control overtime hours and monitor employee vacation schedules.
Communicate with employees to promptly resolve outstanding issues and complaints.
Complete additional responsibilities assigned by the Operations Manager or other Management Team Members as needed.
Provide leadership focused on professionalism, continuous improvement, and exceeding challenging goals and objectives.
Recruit, interview, test, select, train, and supervise operations personnel.
Oversee and coordinate maintenance of vehicles, forklifts, and other equipment.
Respond to emergencies, including employee injuries, facility security incidents, vehicle incidents, and security investigations.
Manipulate and maintain route and vault data, including manual paperwork and electronic data.
Perform other duties as assigned by the Operations Manager or Branch Manager.