Operations Supervisor 2nd Shift - (Mon-Thurs - 3:30pm - 2am)

Metro Supply Chain Holdings USA Inc•Columbus, OH

8d•Onsite

About The Position

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. The Operations Supervisor will be responsible for all facets of the operations on the shift, reporting to the Operations Manager. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development. Candidate must have E-Commerce Experience. The available shift is Monday - Thursday 3:30pm - 2:00am.

Requirements

Five (5) years Distribution experience (3PL experience would be an asset)
At least two (2) years supervisory experience, preferably in a 3PL Operations role
Computer literacy in MS software.
Proficiency with Warehouse Management Systems (WMS)
Exemplary attendance and punctuality
Strong working knowledge of warehouse operations and leadership
Time management skills and the ability to delegate
Excellent leadership and organizational skills
Strong communication and interpersonal skills
Proficiency in Microsoft Office and data entry software
Excellent analytical and problem-solving skills – solution oriented
Adequate knowledge of warehouse data systems
Outstanding customer service skills and leadership
Able to conduct effective dock meetings with all warehouse personal & motivate staff
Ability to train employees on new procedures
Providing feedback on group and individual performance to management according to standard operating procedures
Ability to provide constructive criticism
Ability and desire to learn new methods and systems
Participating in the hiring, evaluating, training, restructuring, and occasional termination of team members

Nice To Haves

3PL experience would be an asset

Responsibilities

Schedule the labor requirements for the shift to ensure production goals are met within the budgeted cost structure.
Complete shift briefings to ensure the effective communication of relevant information to all employees.
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion.
Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries.
Hold Team Members accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
On a daily basis approve all labour hours using agile in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
Maintain a clean and safe work environment.
Fulfill the duties of a supervisor under the Occupational Health and Safety Act including safety, violence and harassment laws.
Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.
Assumes additional related responsibilities as required.