Operations Supervisor

BACK OF HOUSE SOLUTIONS LLC•Kihei, HI

68d•$26 - $27•Onsite

About The Position

The Operations Supervisor - Housekeeping is responsible for overseeing the day-to-day operations of the housekeeping department. This role ensures that the cleanliness standards of the hotel, resort, or facility are consistently met or exceeded. The Operations Supervisor will lead and motivate the housekeeping team, manage inventory and supplies, and coordinate with other departments to provide an exceptional guest experience.

Requirements

High school diploma or equivalent
Minimum of 2-3 years of experience in a housekeeping role
At least 1 year in a supervisory capacity
Strong leadership and team management skills
Excellent organizational and time management abilities
Attention to detail and a commitment to maintaining high standards of cleanliness
Effective communication and interpersonal skills
Ability to handle guest complaints and requests with professionalism and tact
Proficiency in using housekeeping management software and Microsoft Office Suite
Ability to stand, walk, and bend for extended periods
Ability to lift and carry up to 50 pounds

Nice To Haves

Post-secondary education in hospitality management or a related field is preferred.

Responsibilities

Lead, supervise, and mentor housekeeping staff, including housekeepers, laundry attendants, and other team members.
Conduct regular team meetings to communicate goals, expectations, and updates.
Provide training and development opportunities to staff to enhance their skills and knowledge.
Oversee daily cleaning and maintenance schedules to ensure all areas meet cleanliness standards.
Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure they meet cleanliness and maintenance standards.
Ensure all housekeeping activities are completed in a timely and efficient manner.
Manage inventory of cleaning supplies, linens, and guest amenities.
Order and replenish supplies as needed, ensuring cost-effective and efficient use of resources.
Maintain accurate records of inventory levels and usage.
Address and resolve guest complaints and requests promptly and professionally.
Collaborate with the front desk and other departments to ensure guest needs are met and exceed guest satisfaction.
Ensure compliance with health and safety regulations and company policies.
Implement and enforce proper use of personal protective equipment (PPE) and cleaning chemicals.
Conduct regular safety training and drills for housekeeping staff.
Prepare and manage housekeeping budgets, including labor costs, supplies, and equipment.
Maintain accurate records of staff attendance, performance, and training.
Assist in the recruitment, hiring, and onboarding of new housekeeping staff.