Operations Supervisor 1 or 2 (Operator of Record)

NW Natural•Coupeville, WA

19d•$34 - $52•Onsite

About The Position

The Operations Supervisor is responsible for the safe, compliant, and efficient operation of assigned water and wastewater systems. The position provides leadership, technical guidance, and operational direction to field operators and technicians while ensuring regulatory compliance, water quality, customer service, and emergency response readiness. Qualified candidates must be able to respond within two hours to the Coupeville, Washington reporting location. Placement at Operations Supervisor 1 or Operations Supervisor 2 is determined by qualifications, experience, certifications, and the ability to meet Washington regulatory requirements. Operations Supervisor 2 serves as the designated Operator of Record (OOR) and assumes full accountability for regulatory compliance and system operations.

Requirements

Operations Supervisor 1: At least two years of experience covering all aspects of utility operations.
Operations Supervisor 1: Thorough knowledge of water and/or wastewater operations and knowledge of applicable federal, state, and local regulations.
Operations Supervisor 2: At least five years of progressively responsible water utility operations experience.
Operations Supervisor 2: Experience with regulatory compliance, system oversight, and leading field operations.
Operations Supervisor 2: Meet all requirements to serve as an Operator of Record under Washington regulations.
Operations Supervisor 2: Minimum certifications for Washington Satellite Management Agency certification are Water Distribution Manager 2 (WDM 2), Water Treatment Plant Operator 2 (WTPO 2), and Cross Connection Specialist (CCS).
Ability to maintain certifications in good standing and obtain higher-level certifications as required for system size and complexity.
Valid driver’s license, or ability to obtain one within 90 days if out of state; required certifications and endorsements; and a satisfactory driving record.
Ability to respond within two hours to the Coupeville, Washington reporting location.
Physical condition that allows access into typical industrial processing plant facilities and equipment.
Follow safety procedures at all times.

Nice To Haves

Operations Supervisor 1: Preference for one or more of Water Distribution I or II, Water Treatment Plant Operator I or II, Wastewater Treatment Plant Operator I or II, or Cross Connection Specialist (CCS) certifications at hire; must obtain a Level 1 certification within one year of employment.

Responsibilities

Schedule, prioritize, and oversee daily work performed by field operators and technicians.
Ensure operational requirements, service levels, and project objectives are achieved.
Coach, train, mentor, and manage employee performance; conduct evaluations in accordance with company guidelines.
Develop staff capabilities and support certification attainment and career progression.
Coordinate work activities to support efficient and reliable utility operations.
Ensure compliance sampling, monitoring, and reporting are completed accurately and on time.
Maintain current knowledge of applicable federal, state, and local regulations; communicate, document, and resolve compliance issues and violations.
Maintain Operations & Maintenance manuals, Emergency Response Plans, Sampling Plans, and regulatory and compliance records.
Support regulatory inspections and audits.
For Operations Supervisor 2 only, serve as the designated Operator of Record and maintain accountability for regulatory compliance, system integrity, and protection of public health.
For Operations Supervisor 2 only, ensure compliance with Washington Department of Health requirements and applicable Operator of Record obligations, and provide technical oversight of treatment, distribution, and operational programs.
Coordinate and oversee after-hours emergency response activities; dispatch staff, equipment, and resources to address emergencies and operational disruptions.
Direct responses to system failures, water quality concerns, and urgent service issues, and keep emergency response protocols current and effective.
Support management of customer, client, and stakeholder communications; coordinate with internal teams, contractors, consultants, and regulatory agencies.
Complete additional assignments and operational priorities as directed by the Washington Operations Manager.
Ensure compliance with company policies, procedures, and safety regulations; promote a strong safety culture and operational best practices.
Maintain compliance with company standards concerning workplace conduct, safety, and operational expectations.