Operations Supervisor, Roads
About The Position
The Operations Supervisor is a key support for the day to day operations of the Chrysalis Roads transitional job program. Working closely with Crew Supervisors, the Operations Supervisor will supervise, direct, and work hands on with crews assigned to California State Highways/Right of Ways at the direction of local Caltrans maintenance personnel. This position has an operations role (supporting Crew Supervisors, coordinating coverage for Crew Supervisors, quality assurance across sites, supporting operational logistics, etc.) to meet business objectives, as well as a programmatic role (providing feedback to and mentoring Crew Supervisors and workers, developing and delivering training) to meet programmatic objectives. The primary goal of the Operations Supervisor is to support Roads’ maintenance Crew Supervisors at the worksite and ensure that work quality meets or exceeds Chrysalis’ standards.
Requirements
- Have a valid Class C California driver’s license and the ability to qualify for Chrysalis Enterprises’ insurance coverage
- Ability to work a flexible schedule
- Strong leadership and communication skills and evidence of a strong work history
- Willingness and desire to mentor Chrysalis clients and support the Chrysalis Enterprises transitional jobs program
- Ability to pick up, push, or pull up to 50 lbs. and work on their feet throughout shift
- Work in or outdoors, standing and walking, for long periods of time (up to full shift) in various weather conditions (heat, cold, rain, etc.)
- Excellent organization and time management skills
- Ability to work independently, balance worksite and office requirements, manage projects, meet deadlines and coordinate well with others
Nice To Haves
- Bilingual English/Spanish
Responsibilities
- Work closely with the Regional Manager and Crew Supervisors to assist with the day-to-day operations of the Roads program and, as needed, Chrysalis’ other programs
- Provide shift coverage at customer sites for Crew Supervisors
- Conduct behind the wheel driving tests with driver candidates and additional behind the wheel training, as needed
- Source and acquire supplies from local vendors as needed to meet the region’s operational needs
- Complete all required paperwork accurately and in a timely manner including, but not limited to, site inspection forms and credit card expense reports
- Provide support on an as needed basis for fleet maintenance issues
- Ensure all customer interactions are handled with tact and diplomacy, working closely with the Regional Manager
- Conduct routine and reasonable suspicion drug testing in accordance with Chrysalis’ drug policy
- Support Crew Supervisors via coaching, modeling, and guidance.
- Work closely with the Regional Manager to provide appropriate, timely and meaningful feedback, advice and mentorship to maintenance Crew Supervisors
- Conduct a range of job related training modules for supervisors and crew members at the worksite and in the office, such as responding to feedback, dealing with difficult situations, safety, the importance of taking initiative, and appropriate conversations for the workplace
- Develop content for quarterly Leadership Team Meetings, with the support of the Regional Manager
- Perform site visits and inspections of crew assignments with regularity to ensure work quality
- Develop a plan to address service or safety issues at the worksite with the support of the Regional Manager
- In conjunction with Regional Manager, assess current worksite safety protocols and practices, enhance existing training/procedures and provide feedback from the worksite to help develop new protocols as needed to improve performance and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
