Operations Supervisor - Residential Corrections

Talbert House•Lebanon, OH

3d•$45,760 - $53,000•Onsite

About The Position

Supervise staff involved in performing internal operations in the program. Plans, supervises, and implements process and procedures to ensure strong program performance. Collaborates closely with site operations coordinators, care team supervisors, clinical supervisors, and site leadership to ensure overall customer service, safety and quality of care and support on a daily basis, while overseeing outcomes for staff and clients. Responsible for monitoring and addressing facility safety and maintenance together with facilities and maintenance personnel.

Requirements

Ability to interface with internal and external customers
Ability to resolve conflict in an open, effective and timely manner
High attention to detail
Ability to maintain and ensure appropriate boundaries with staff and clients
Excellent organizational and time management skills
Effective verbal and written communication skills
Strong problem-solving skills and ability to multi-task
Skill in providing supervision, coaching and development to staff
High School Diploma or equivalent
2 years of supervisory experience or 5 years of operational/administrative support experience
Valid driver’s license and current auto insurance

Responsibilities

Responsible for supervising the day-to-day operational functions of the site/location in accordance with the contract, licensing, certification, accreditation, and agency standards
Maintain site/location effectively while adhering to regulatory guidelines and ensuring safety, security, and environmental compliance
Schedule staff, plan for necessary shift coverage, inventory and maintenance to ensure smooth operations and meeting of deadlines/goals
Approve employee time cards and paid time off requests, coordinates unpaid leave with HR
May assist with budget development and ensure operation within budget
Maintain program and client workflow and delegate effectively
Collaborate with Supervisor and Associate Director on initiatives for effective site operations
Assist in enhancing collaboration and cooperation between service lines to ensure service integration
Conduct or participate in the hiring of all reporting staff
Direct and supervise personnel by ensuring training needs are met and regular supervision and coaching occurs
Carries out 90-day reviews for new staff and annual performance reviews for all staff under their supervision
Carry out and coordinate corrective action with HR for staff who are not meeting performance standards or requirements, up to and including formal notice and/or termination
Assure compliance with site audits, peer reviews, and agency Continuous Quality Improvement initiatives
Generate outcome data and use for improvement
Monitor and complete all reports according to contract, licensing, certification and accreditation standards
Follow protocols in responding to, reporting and resolving unusual incidents
Mitigate risk using intervention skills and anticipate/prevent crisis
Respond to and perform work as necessary to ensure site/location deadlines and operational goals are met
Other duties as assigned