Operations Supervisor - Internal Medicine (Santa Monica & Brentwood)

Cedars-Sinai•Santa Monica, CA

11h•Onsite

About The Position

The Cedars-Sinai Medical Network is committed to helping primary care and specialist physicians provide excellent care to all their patients, who benefit from convenient access to primary and specialty care physicians and seamless coordination of care between them. As a part of Cedars-Sinai, our physicians and staff are partners in quality health care from a medical center that is consistently recognized as one of the finest hospitals in the country. For the 8th consecutive year, we have been named one of the top 20 Physician Groups in Southern California by Integrated Healthcare Associates (IHA). The center, affiliated with the Cedars‑Sinai Smidt Heart Institute, offers the full spectrum of cardiology care, including cardiac evaluation, heart failure management, interventional cardiology, nuclear cardiology, echocardiography and hypertension management. The Supervisor, Operations is responsible for the daily oversight of the administrative and clinical operations of assigned practices, departments, and/or programs to meet the needs of physicians, patients, and staff and support the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation.

Requirements

Clinical competencies
Passion for highest quality and patient satisfaction
Understanding of business requirements and fiscal structure of the Foundation
Ability to develop business and operations plans
Fiscal responsibility including budget preparation, expense control, and revenue enhancement
Knowledge of HIPAA requirements for clinical records
Ability to establish patient care processes and workflows
Ability to develop procedures supporting quality and timely patient care services
Ability to ensure appropriate staff coverage
Ability to support operational implementation of new workflows, processes, programs, and technologies
Ability to maintain appropriate quality control programs
Proactive partnership with risk, quality, and clinical services departments
Ability to act as a primary resource for staff and physicians in the application of key information systems and technologies
Ability to serve as practice liaison for system-related issues
Supervisory experience
Ability to assess qualifications and interview candidates
Ability to assess and improve proficiencies, work assignments, and schedules
Ability to orient, mentor, train, conduct in-services, evaluate performance, manage compensation, mentor, discipline, and terminate employment
Project management skills
Ability to coordinate workstreams across departments and stakeholders
Ability to manage meetings, monitor and report project status and progress
Ability to adhere to project timelines
Ability to identify and escalate issues
Subject matter expert on onboarding process

Nice To Haves

Experience in Internal Medicine
Experience in cardiology care
Experience with Cedars-Sinai Smidt Heart Institute
Experience with Integrated Healthcare Associates (IHA)

Responsibilities

Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as a key resource for staff and physicians in support of these requirements.
In collaboration with the Operation Manager, develops business and operations plans for assigned areas, programs, and services; Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control, and revenue enhancement.
Maintains facilities by planning space allocations, layouts, and floor moves; arranging for and supervising building maintenance.
Adheres to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, transfer, and disposal of records.
Partnering with department leadership, establishes patient care processes and workflows. Assists with the development of procedures that support the quality and timely support patient care services. Ensures appropriate physician, locum, allied health professional, technician and staff coverage for all areas; Participates in the design and supports the operational implementation of organizational new workflows, processes, programs, and technologies.
Maintains appropriate quality control programs and partners proactively with risk, quality, and clinical services departments to ensure continuous monitoring and improvement in the provision of clinical services.
Acts as a primary resource for staff and physicians in the application of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system-related issues, identification of opportunities for improvement and implementation of key systems and system and workflow improvements.
Based on assigned responsibilities, supervises all employees in areas of oversight, including administrative, clinical, and technician staff; In conjunction with the executive and medical leadership, provides direct supervision of physician extenders; Assesses qualifications and interviews candidates, assumes responsibility for the assessment and improvement of proficiencies, work assignments, and schedules, orienting, mentor, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment; Partners with appropriate departments in the vital execution of these duties (e.g. clinical services, risk, quality, human resources).
Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources, and payroll.
Serve as a project management resource for onboarding of new providers and practices to CSMN by closely coordinating various workstreams across departments and stakeholders (billing, contracting, information technology, etc), managing meetings, monitoring and reporting out on project status and progress, adhering to project timelines, identifying and escalating issues, and serving as a subject matter expert on the overall onboarding process. May require site visits where flexible access to transportation is needed.