Operations Supervisor II

CMA CGM • Austin, TX

5d • $72,876 - $91,094 • Onsite

About The Position

CEVA Logistics is seeking an Operations Supervisor II to oversee transportation and customs processes. This role involves providing customer service for the shipment, receipt, and documentation of imported/exported products in accordance with federal and foreign regulations. The position requires developing and providing excellent customer service, supervising departmental activities, assisting in staff and customer retention and training, and conducting staff meetings to assess status, discuss improvements, and inform staff of new developments. The role also involves addressing employee performance issues promptly and directly, overseeing performance statistics, reviewing shipment documentation for accuracy, and ensuring compliance with regulations. Additionally, the Operations Supervisor II will compute duties, tariffs, and conversions, communicate with customs officials to resolve delays, establish and monitor policies and procedures for customs clearance, identify areas of concern in client import/export processes, and communicate progress and issues to the operations manager. A flexible work schedule, including outside normal business hours and on-call rotation, is required. The role also entails participating in and/or supervising department projects.

Requirements

• High School Diploma or GED
• Minimum four years related experience
• Minimum one year supervisory experience
• Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping
• Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Ability to allocate work assignments
• Proven experience in problem analysis, presentation of alternatives and implementing solutions
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals.

Nice To Haves

• Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education.
• Three years of industry experience preferred.
• Some professional certifications may be required.

Responsibilities

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide responsible supervision and control for all departmental activities.
• Assist in the retention and training efforts of staff and of customers.
• Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Oversee performance statistics.
• Review and monitor shipment documentation for accuracy.
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standard for customs clearance operations as dictated and allowed by applicable regulations.
• Ensure all policies and procedures are consistently administered.
• Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
• Communicate with operations manager regarding progress and problems or issues.
• Maintain flexible work schedule include outside normal business hours and after hours on call rotation.
• Effectively participate in and/or supervise department projects related to assigned area of responsibility.

Benefits

• Competitive Paid Time Off
• 401(k)
• health insurance
• employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
• pet insurance
• multiple health plans (company contribution to health savings account)
• prescription, dental and vision coverage
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED