Operations Supervisor (EMS) PA

EMCOR Mechanical Services, Inc.•Norristown, PA

1d•Hybrid

About The Position

EMCOR Mechanical Services has an opportunity for an Operations Supervisor in Norristown, PA. This role will work five days per week, and assumes the overall responsibility for the management and daily operations of work orders for HVAC work orders for given accounts. The Operations Supervisor is responsible for working with EMCOR Operating Companies to assure work orders are managed within the established KPI’s. The Operations Supervisor also is responsible for managing the direct reports to complete work orders within contractual timeframes and manage/respond to work order escalations, payment issues and oversee time-critical repairs. The Operations Supervisor will partner with Account Management to meet customer needs. This position is located in Norristown, PA. This is a hybrid position which requires 4 days in office.

Requirements

Must be in commutable distance from the Norristown, PA office.
Bachelors’ Degree or equivalent combination of education and experience.
Experience in the HVAC industry.
Minimum of two years of experience in facilities maintenance, property management or customer service role required.
Advanced proficiency MS Windows Applications, including MS Excel and Word.
Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.
Ability to work under pressure and constantly make correct decisions with limited input, and determine when to escalate issues
Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program
Ability to critically think and problem solve.
Ability to maintain a courteous, professional demeanor at all times
Convey confidence in providing and receiving pertinent information
Must be punctual, reliable and caring about their work ethic

Responsibilities

Organize workload to manage normal day to day activities, emergency assignments and special projects (both Company and Customer) to ensure all Key Performance Indicators (KPI’s) and performance objectives are completed to satisfaction
Manage subcontractors and direct reports. Perform annual performance evaluations for direct reports. Hold subcontractors accountable to meeting contract requirements
Manage team to ensure all work orders to completion and work orders are closed out/completed within account timeframe
Respond to customer escalations and ensure constant communication is being facilitated between account, providers and customer
Investigate, develop and implement projects, processes or activities to reduce or contain costs, increase quality levels and meet standards.
Foster a positive work environment with associates and customer. For associates, train, mentor, manage the review process and engage in associate development. For customer, develop and maintain a positive relationship that supports open dialogue
Promote commitment to environmental health and safety by adhering to safety practices, investigating concerns and making recommendations
Work in EMCOR and Customer CMMS systems to keep work orders updated.
Assist sales leaders to develop initial account resource plan involving, work order processes, customer task sheet expectations, invoice content and approach and other critical account specifications.
Assist Operations Account Managers to conduct final account resource plan (Use same tasks as above)
Collaborate with functional leaders to integrate their functions into initial and final account resource plan.
Assist the Account managers to plan and execute full account rehearsal.