Operations Supervisor - Data Entry and Imaging

Virginia Information Technologies Agency • Richmond, VA

7d • Onsite

About The Position

Virginia Tax’s Office of Tax Processing is seeking a highly experienced Operations Supervisor to lead two shifts of data entry operators within a high‑volume, fast‑paced production environment. This role oversees 50 to 100 staff responsible for entering data from approximately 1.8 million tax returns and 1.1 million checks each year, as well as managing a high‑speed scanning operation that generates nearly 10 million images of returns, payments, and correspondence annually. The Operations Supervisor will play a crucial role in planning and monitoring daily workflows, allocating assignments across multiple systems, setting and adjusting work schedules to meet production goals, and maintaining detailed productivity reporting for both staff and systems.

Requirements

• Considerable experience supervising staff in a high volume, production environment
• Experience leading staff in a multiple system environment providing training in the functional use of those system
• Ability to plan and organize work, handle multiple tasks, and adjust priorities as necessary
• Ability to analyze workflow issues and resolve problems and resolve bottlenecks
• Ability to assess the effectiveness of current operating procedures and recommend changes

Nice To Haves

• Experience leading data entry operators/activities
• Experience with taxes, accounting or other relevant fields

Responsibilities

• Planning and monitoring daily workflows
• Allocating assignments across multiple systems
• Setting and adjusting work schedules to meet production goals
• Maintaining detailed productivity reporting for both staff and systems

Benefits

• Job stability and quality of life
• Flexible schedule options
• 12 Paid State holidays
• Vacation leave
• Sick leave
• Volunteer leave
• Personal leave
• Comprehensive and affordable health benefits
• Public Service Loan Forgiveness program eligibility
• Participation in the Virginia Retirement System
• VA 457 Deferred Comp

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed