Operations Supervisor & Alcohol Coordinator

The Spot • Boulder, CO

17d • $18 - $26

About The Position

The Operations Supervisor & Alcohol Coordinator is responsible for overseeing all front desk operations, staff, and alcohol management to ensure a consistently high-quality, risk-managed, and welcoming experience for all guests. This role serves as the primary leader for front desk staff, providing mentorship, training, scheduling oversight, and operational accountability while collaborating closely with the Gym Director / Gym Manager to ensure smooth, efficient gym operations. The Operations Supervisor & Alcohol Coordinator acts as an ambassador for The Spot’s brand, values, and climbing culture. Daily responsibilities include supervising front desk staff, delivering exceptional customer service, managing the beer and liquor program, managing retail and pro shop operations, maintaining Rock Gym Pro (RGP) systems, enforcing gym policies, and supporting interdepartmental communication. This role requires consistent weekend and evening availability and hands-on leadership on the floor.

Requirements

• Minimum 6 months customer service experience, preferably in a health, wellness, or fitness environment or prior leadership experience
• Strong analytical and problem-solving skills
• Strong communication and conflict-resolution skills with guests and staff
• Excellent customer service skills focused on a positive guest experience
• Strong time management skills with the ability to adapt in a dynamic environment
• Retail and sales experience, including cash handling and POS systems
• Demonstrated ability to evaluate customer needs and recommend appropriate products and services
• Belay-certified climber with a strong understanding of climbing techniques, terminology, and equipment
• Ability to qualify customers to belay and lead climb
• Cultural sensitivity, maturity, and ability to consistently model appropriate behavior
• Strong independent judgment and decision-making skills
• Self-motivated with a strong team-oriented mindset
• Comfortable enforcing policies and addressing conflict with guests and staff
• Proficiency with Rock Gym Pro (RGP) and Google Suite
• Ability to independently follow written and verbal instructions
• Must be eligible to sell alcohol in an unsupervised environment.
• Knowledgeable about beer and the local beer industry
• Satisfactory background check required

Responsibilities

• Work a consistent schedule that includes one weekend day (Saturday or Sunday) and evening coverage.
• Provide front desk shift coverage as needed to ensure operational continuity and compliance.
• Serve as the primary leader and resource for front desk staff.
• Mentor staff in customer service best practices, product knowledge, and professional conduct.
• Train and supervise front desk staff in public-facing interactions and sales execution.
• Support staff onboarding and ongoing training.
• Monitor staff performance and core competencies, including: Customer Service & Relations, Inter-Staff Relations, Facility Risk Management, Daily Task Completion, Punctuality and Professional Presentation, Sales performance
• Collaborate with theGym Leaders on front desk hiring decisions
• Manage and maintain front desk schedules to ensure appropriate coverage
• Review weekly time cards for accuracy and identify recurring issues
• Provide regular performance feedback and recognition
• Establish, maintain, and improve front desk standards, procedures, and workflows
• Ensure front desk organization, cleanliness, and stocking of all necessary supplies
• Review and recommend updates to Standard Operating Procedures (SOPs)
• Maintain current knowledge of all gym products, services, and policies
• Ensure staff are consistently informed and aligned
• Increase collective front desk membership, retail, and liquor sales performance.
• Maintain high individual sales performance.
• Assist in setting and tracking individual and team sales goals.
• Monitor individual sales performance and highlight key contributors to the Operations Manager.
• Collaborate in the development and execution of The Spot Sales Playbook.
• Attend two mandatory retail inventory events per year.
• Supervise daily cash handling procedures
• Verify daily Z-out reports
• Prepare and submit weekly bank deposits
• Resupply cash drawers from manager backstock as needed
• Assist with declined billing outreach and POS maintenance
• Communicate POS system issues to the Operations Manager and IT support
• Oversee routine inspection and maintenance of front desk–managed equipment, including: Harnesses, Shoes, Belay devices
• Maintain accurate and up-to-date equipment inspection logs
• Attend and supervise facility events as required
• Collaborate with other departments to support smooth gym operations
• Attend mandatory quarterly all-staff training meetings
• Oversee The Spot’s beer and liquor program.
• Maintain alcohol inventory and use the “First In, First Out” policy.
• Establish relationships with local breweries/distillers and communicate with local distributors.
• Regularly feature new brands/flavors.
• Interact with and take suggestions from The Spot community.
• Create the beer menu selection.
• Ensure an adequate backstock of beer and liquor (cans & kegs).
• Place beer orders on a weekly/bi-weekly schedule.
• Deliver alcohol invoices to the Gym Leader
• Notify the Gym Leader of opportunities that can enhance the operation and offerings of the bar.

Benefits

• Enjoy comprehensive medical, dental, and vision coverage, paid sick time, and optional supplemental insurance like accident, life, and short-term disability.
• Plan ahead with a 401(k) retirement plan and make your commute easier with RTD transit passes.
• As a part of the team, you'll receive a free membership to The Spot for you and a loved one.
• The Spot offers a comprehensive benefits package, including medical, dental, and vision insurance, sick time, for full time staff.
• Including supplemental insurance such as Accident, Life, and Short Term Disability.
• We also offer a 401(k), RTD passes, and company perks such as free membership are also available to regular staff.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed