Operations Strategy Execution Manager

AmeriHome Mortgage • Irvine, CA

2d • Onsite

About The Position

As an Operations Strategy & Execution Manager, you will conduct detailed assessments of current operation processes on an ongoing and regular basis. You will work with various departments to enhance and streamline operations processes. You will maintain consistent communication with team members and managers, participate in managing various vendors, address reporting needs, and lead user acceptance testing on different applications. This role involves mapping end-to-end workflows, identifying opportunities for process streamlining, reducing cycle times, and improving quality. You will also identify gaps between operations and the training team, coordinate application release impacts, and enhance user experience with Encompass by implementing permanent fixes for workarounds. Additionally, you will identify opportunities to leverage automation with AI, robotics/machine learning, find and vet vendors for these solutions, and identify process risks related to regulations like HMDA, CFPB, and TRID. You will create and present relevant information for management meetings and act as a liaison between operations and BSA/BI.

Requirements

• 5+ years of related experience in Process Analysis, Process Ownership or similar field.
• High school diploma required.
• Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
• Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
• Intermediate to advanced experience with mortgage software (Encompass).
• Advanced speaking and writing communication skills.

Nice To Haves

• Bachelor's degree in related field preferred.

Responsibilities

• Conduct detailed assessments of current operation processes on an ongoing and regular basis.
• Work with various departments to enhance and streamline the operations process.
• Maintain a consistent and constant flow of communication with team members and managers.
• Participate in managing various vendors.
• Address reporting needs.
• Lead user acceptance testing on different applications.
• Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.).
• Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.
• Identify opportunities between operations and training team (Gap analysis).
• Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
• Enhance user experience with Encompass and implement permanent fixes for workarounds.
• Identify opportunities to leverage automation with AI, robotics/machine learning.
• Find and vet out vendors to this regard.
• Identify risks in our process (HMDA, CFPB, TRID etc…).
• Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings.
• Act as a liaison between operations and BSA/BI.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED