Operations Strategist - Recovery Operations
Allied Solutions•Carmel, IN
•Onsite
About The Position
This position will work with employees and management to develop and maintain a dynamic service culture. This role is a hands-on, customer focused position that is responsible for assisting the managers in handling operational needs.
Requirements
- High School diploma required
- 5 – 7 years of relevant work experience required
- Proven ability to handle multiple projects and to meet deadlines
- Clear and concise oral communication
- Accurately composes written materials as required by the position
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Leads complex, specialized initiatives around technology solutions for the department.
- Responsible for implementation decisions working with third party applications based on proven knowledge of Allied requirements & client needs to meet the larger objectives set by strategy.
- Create process project plans related to the center of excellence, setting objectives.
- Identifies and executes initiatives to standardize efficiency.
- Tracks the success rate of efficiencies gained and ensures that what was released is effective.
- Analyzes and creates monthly, quarterly and as needed reports to evaluate statistics.
- Presents recommendations to management regarding emerging trends and workflow improvements.
- Helps develop & deploy training materials during the implementation of large initiatives.
- Ensures that quality assurance, productivity, and department standards are maintained by gap analysis of performance versus target.
- Prioritizes, assigns and organizes workflow.
- Works with management and cross-functional teams to achieve divisional goals with direct impact on departmental results.
- Consults for client and internal employees on operational questions.
- Handles customer and lender concerns/requests in an effective manner.
- Fosters and influences an environment oriented to trust, open communication, creative thinking, and cohesive team effort, while maintaining a high-quality work environment so team members are motivated to perform at their highest level.
- Assists, trains, & communicates with internal and external stakeholders regarding specialized and new workflows.
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
