Operations Specialist
AdaptHealth•Greeneville, TN
•Onsite
About The Position
The Operations Specialist role supports patient care and operational excellence within the business. This role impacts patient outcomes while driving process improvements and team performance. AdaptHealth offers full-service home medical equipment and related services, aiming to empower patients to live their best lives at home. With nationwide locations, AdaptHealth connects patients, providers, and compassionate care.
Requirements
- High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required
- Valid and unrestricted driver’s license
- One (1) year of relatable work experience required
- Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail
- Ability to multi-task in a fast paced environment
- Proficient computer skills, Microsoft Office and healthcare systems are a plus
- Comfort learning new technologies and navigating multiple systems
- Ability to work independently while following established procedures and directives
Nice To Haves
- Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required
- Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required
Responsibilities
- Support regional operations through workflow improvement, training, and process optimization
- Review and process documentation, including insurance verification, authorizations, and order accuracy
- Navigate EMR systems to enter, track, and validate patient and authorization data
- Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
- Collaborate with teams and leadership to resolve issues and communicate trends
- Maintain knowledge of payer guidelines, products, and services to ensure compliance
- Assist with training materials, onboarding, and cross-functional support
- Participate in projects to refine processes and enhance operational performance
- Meet quality and performance metrics while managing multiple priorities
- Deliver, set up, and educate patients on home medical equipment as needed
- Perform patient assessments and follow-ups to support care and compliance
- Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
- Safely operate company vehicles for equipment delivery
- Perform other duties as assigned
Benefits
- Competitive Compensation and Incentives
- Comprehensive Total Rewards & Benefits
- Comprehensive medical, dental and vision coverage (eligible first of the month following hire)
- 401(k) with company match
- Paid Time Off Plans including 6 paid holidays
- Employee Stock Purchase Plan
- Paid Parental Bonding Leave
- Short and Long-term Disability Insurance
- Life and AD&D Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- CVS Minute Clinic and Teledoc access
- Spousal Advantage Reimbursement Plan
- Identity Theft Protection and Legal Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
