OPERATIONS SPECIALIST

Royal American Companies•Kennesaw, GA

1d•$65,000 - $65,000•Onsite

About The Position

Under the direct supervision of the Regional Vice President, the Operations Specialist is responsible for assisting as needed to provide leadership and direction to associates as assigned. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Operations Specialist supports and coaches associates to enhance individual and Community performance and provide excellent customer service to residents. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Requirements

Ability to perform all functions of an on-site Administrative role
Maintain cellular phone service and the ability to accept on-call requests for property’s answering service and maintenance during hours when office is closed
Strong leadership skills, communication skills, and decision-making abilities.
Must be able to motivate portfolio and team members to accomplish company goals and expectations
Requires the ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner
Training and facilitation skills with a focus on adult learning principles and content understanding
Work requires high attention and mental demands including the ability to prioritize and process information with accuracy and clarity
Sound understanding of progressive multi-family management and operations as it relates to management of assets, personnel management, office operations, budgeting, and planning
Must be able to provide excellent customer service and effectively and professionally communicate in e-mail, by phone, or in person, during course of the workday
Superior interpersonal abilities. Ability to get along with diverse personalities, tactful, mature, flexible
Professional communication skills, public speaking ability, resourceful, and well organized
High degree of creativity, coupled with sound business judgment
An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers.
Performance oriented and highly motivated to produce results
Computer literacy
Excellent written and oral communication skills
Work flexible schedule, including evenings, weekends, and the ability to travel on short notice
High School Diploma or Equivalent
Property/ Community Manager state level license where required
Minimum three (3) years property management experience preferred
Proficiency in One Site preferred
Computer literacy
Travel independently for the purpose of conducting property business.
Must have a valid driver’s license
Work in an office environment for eight hours, daily
Ability to accept on-call requests for property’s answering service and maintenance during hours when office is closed
Must be able to access all areas of the property’s grounds and structures, including multilevel structures, with or without the aid of an elevator
Able to work with at a computer for a minimum of 7 hours daily either standing or sitting
Communicate effectively face-to-face, by phone, email, GoToMeetings and/or Zoom, Webinars, pre-recorded training sessions, through formal business writing, etc. with employees, superiors, colleagues, and individuals inside and outside the Company
Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day-to-day operations of the property

Nice To Haves

Experience in affordable housing, Tax Credit, HUD and/or Rural Development strongly preferred
The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)

Responsibilities

Oversight, direction, and assistance of assigned property during and after office hours
Supervise and provide training to community associates as requested
Work with management to establish and meet clear objectives and goals for all workshops, activities, and projects
Assist with property acquisitions as needed by Senior Management
Adapt training methods and instructional materials to meet training needs
Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides employees with opportunities to observe, question, and investigate materials and processes covered during training session
Evaluate and report property performance as requested
Report property performance and provide constructive feedback to improve performance
Create positive, welcoming, supportive environment for residents, visitors, and community associates
Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
Maintain knowledge and awareness of market conditions affecting leasing and operations
Develop and execute effective marketing and advertising campaigns for apartment leasing
Assist with development and implementation of resident services programming
Maintain sound rent collection procedures, including following up with delinquent accounts
Deliver rent deposits to bank and submit relevant documentation
Oversee security deposit administration including inspecting units to determine resident’s balance or refund, prepare disposition letters, and process security deposit returns
Maintain familiarity with all procedures and requirements for accounts payable
Maintain effective and efficient record-keeping
Monitor landlord-tenant relations and mediate disputes when necessary
Utilize maintenance software program to enter in and track service request, and regularly review maintenance reports
Conduct walk-through and follow up for vendor’s work on site
Inspect apartments for move in condition and turn over status
Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed