Operations Specialist

UVA Health Northern Virginia & Culpeper • Manassas, VA

12d • $26 - $47 • Hybrid

About The Position

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by building meaningful connections with our patients. By combining the expertise of our people, the breadth of capabilities across our system, and our commitment to improving community health, we are advancing the patient experience every day. As a UVA Health team member, you will play a key role in supporting patient care delivery, enabling clinical excellence, and contributing to operational success across our medical group practices.

Requirements

• Bachelor’s Degree required (Healthcare Administration, Business, or related field preferred)
• Minimum of 3 years of experience in healthcare operations, medical group practice support, or project management preferred
• Knowledge of ambulatory/medical group operations and clinical workflows
• Experience with project management and execution of operational initiatives
• Strong analytical and problem-solving skills with ability to interpret operational data
• Excellent written and verbal communication skills, including executive-level communication
• Strong organizational and time management skills; ability to manage multiple priorities simultaneously
• Proficiency with Microsoft Office (Excel, PowerPoint, Word; Visio preferred)
• Ability to build relationships and effectively collaborate with clinical and administrative stakeholders
• Ability to travel across clinic sites as needed

Nice To Haves

• Experience supporting provider productivity, scheduling, or access initiatives
• Exposure to healthcare performance metrics (Relative Value Unit (RVUs), panel size, access metrics, etc.)
• Familiarity with Epic or other EMR platforms

Responsibilities

• Partner with practice managers, physicians, and advanced practice providers to support day-to-day clinic operations and workflow optimization
• Assist with clinic program development, implementation, and monitoring across clinics
• Identify operational gaps and recommend process improvements to enhance efficiency, access, and patient throughput
• Participate in operational planning discussions and gain exposure to practice management functions, including staffing, access management, provider productivity, and financial performance.
• Assume increasing responsibility for designated operational areas as subject matter expertise develops.
• Manage and support multiple concurrent medical group initiatives, including clinic onboarding, program development, and operational improvement efforts
• Coordinate cross-functional workgroups, ensuring alignment across clinical, administrative, and support teams
• Track milestones, risks, and dependencies; escalate issues and propose solutions to maintain project progress
• Lead selected projects and operational initiatives with increasing autonomy and accountability.
• Develop, maintain, and analyze reports, dashboards, and presentations related to key medical group metrics (e.g., access, productivity, utilization, patient experience)
• Translate data into actionable insights to support decision-making by operational and clinical leadership
• Utilize operational and financial data to identify trends, opportunities, and areas requiring intervention.
• Present analyses, recommendations, and project updates to operational and physician leadership as appropriate.
• Coordinate and support operational and leadership meetings (agenda development, materials preparation, documentation of minutes and action items)
• Ensure timely follow-up on action items and clear communication of next steps
• Maintain organized and accessible project and operational documentation
• Build strong working relationships with physicians, advanced practice providers, clinic leaders, and administrative partners
• Serve as a liaison across departments to facilitate collaboration and ensure alignment on priorities
• Communicate project updates, risks, and outcomes clearly and effectively to stakeholders
• Develop the influence and relationship-management skills necessary to support future leadership responsibilities.
• Apply critical thinking to identify issues impacting clinic operations and patient care delivery
• Support performance improvement initiatives using data and operational insights
• Contribute to standardization and scalability of workflows across the medical group
• Develop subject matter expertise in assigned operational areas and serve as a resource for best practices, process improvement, and operational problem-solving.
• Shadow and partner with Medical Group leaders to gain exposure to practice management, physician operations, strategic planning, and organizational decision-making.
• Participate in leadership discussions and operational reviews to build understanding of ambulatory practice operations.
• Demonstrate increasing ownership of projects, operational priorities, and assigned functional areas.
• Prepare for future leadership opportunities through progressive responsibility, mentorship, and hands-on operational experience.
• Support provider onboarding, clinic launches, and operational readiness efforts
• Assist with development of executive presentations and strategic materials
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level