Operations Specialist

Compass Group•New York, NY

1d•$72,000 - $75,000

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Operations Specialist is responsible for supporting day-to-day workplace operations that ensure seamless employee and guest experience. This role serves as a critical link between hospitality services, facilities, workplace operations, vendors, and agency stakeholders.

Requirements

3-5 years of workplace operations, hospitality, facilities, or office management experience.
Corporate office experience preferred.
Experience with workplace management systems such as EMS, Envoy, Condeco, or similar platforms.
Strong Microsoft Office skills, particularly Excel, Outlook, PowerPoint, and Teams.
Strong organizational, communication, and project management skills.

Responsibilities

Support daily workplace operations, service requests, audits, office functionality, and workplace standards.
Manage reservation systems, conference room readiness, utilization reporting, and workplace scheduling.
Coordinate vendors, building management, catering, mail services, inventory, and operational supplies.
Deliver exceptional customer service, support onboarding, workplace programming, and issue resolution.
Prepare operational reports, track key metrics, maintain documentation, and support budget tracking.
Identify process improvements, support strategic initiatives, and maintain business continuity and readiness.