Operations Specialist

COMMUNITY NATIONAL BANK•Seneca, KS

12d•Onsite

About The Position

Organization: Community National Bank was founded in 1984 by a group of individuals in Nemaha County, Kansas with diverse local ownership with decisions made on a local level. Position mission: Assist work groups as needed to meet the workload volume.

Requirements

One to two years at a college or technical school preferred.
One to three years of finance or customer service experience preferred.
Knowledge of word processing and spreadsheet software.
Knowledge of basic mathematical calculations including fractions and percentages.
Excellent skills in checking work and proofreading.
Excellent skills in data entry.
Excellent communication skills (verbal and written)
Ability to type, answer the phone, and use a ten-key.
Ability to meet deadlines and work under pressure
Knowledge of general office equipment
Ability to work independently and be self-motivated

Responsibilities

Processes paperwork, making sure all requirements are met.
Posts cash and/or investment transactions to CNBSoft system.
Scans documents to Docuware for support of posted transaction.
Contacts necessary parties to obtain clarification regarding transactions submitted to CNB.
Completes projects as assigned.
Completes miscellaneous tasks such as filing, scanning, and checking system maintenance.
Provides customer service to clients and representatives
Completes other duties as assigned
Support CNB’s strong relationship culture through quality customer service and superior product knowledge
Provide superior customer service by resolving problems efficiently and responding timely
Identify and implement solutions to problems in general and urgent matters
Actively seek to add and enhance knowledge regarding developments and current trends in the industry
Seek counsel of supervisor on issues as appropriate
Work collaboratively with staff to maintain a team environment
Flexible to accept additional assignments as requested by leadership
Professionalism while representing CNB (onsite, professional and community events and via communications)
Participate and attend meetings as requested
Timely responds to inquiries for information to customers, staff, and vendors
Answer telephone and email requests providing a prompt response
Follow CNB’s policies and procedures
Other duties as assigned