Operations Specialist

COMMUNITY NATIONAL BANKSeneca, KS
Onsite

About The Position

Organization: Community National Bank was founded in 1984 by a group of individuals in Nemaha County, Kansas with diverse local ownership with decisions made on a local level. Position mission: Assist work groups as needed to meet the workload volume.

Requirements

  • One to two years at a college or technical school preferred.
  • One to three years of finance or customer service experience preferred.
  • Knowledge of word processing and spreadsheet software.
  • Knowledge of basic mathematical calculations including fractions and percentages.
  • Excellent skills in checking work and proofreading.
  • Excellent skills in data entry.
  • Excellent communication skills (verbal and written)
  • Ability to type, answer the phone, and use a ten-key.
  • Ability to meet deadlines and work under pressure
  • Knowledge of general office equipment
  • Ability to work independently and be self-motivated

Responsibilities

  • Processes paperwork, making sure all requirements are met.
  • Posts cash and/or investment transactions to CNBSoft system.
  • Scans documents to Docuware for support of posted transaction.
  • Contacts necessary parties to obtain clarification regarding transactions submitted to CNB.
  • Completes projects as assigned.
  • Completes miscellaneous tasks such as filing, scanning, and checking system maintenance.
  • Provides customer service to clients and representatives
  • Completes other duties as assigned
  • Support CNB’s strong relationship culture through quality customer service and superior product knowledge
  • Provide superior customer service by resolving problems efficiently and responding timely
  • Identify and implement solutions to problems in general and urgent matters
  • Actively seek to add and enhance knowledge regarding developments and current trends in the industry
  • Seek counsel of supervisor on issues as appropriate
  • Work collaboratively with staff to maintain a team environment
  • Flexible to accept additional assignments as requested by leadership
  • Professionalism while representing CNB (onsite, professional and community events and via communications)
  • Participate and attend meetings as requested
  • Timely responds to inquiries for information to customers, staff, and vendors
  • Answer telephone and email requests providing a prompt response
  • Follow CNB’s policies and procedures
  • Other duties as assigned
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