Operations Specialist

Crisis24•Boca Raton, FL

About The Position

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at www.crisis24.garda.com

Requirements

Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience
Have an interest or direct experience in the following: Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response
Must be a competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.
Must be willing to sign an NDA and maintain strict confidentiality
Must be able to communicate effectively, both verbally and in writing
Ability to maintain a professional demeanor during stressful situations
Must be able to quickly adapt and excel in dynamic situations
Demonstrated organizational and time management skills
Successful client management experience
A demonstrated history of effective conflict resolution skills
Ability to attend training events that fall outside normal work hours
Ability to work night shifts
Must undergo and meet company standards for background and reference checks, and drug tests if required

Responsibilities

Serving as the primary point of contact between clients, vendors, and other teams.
Coordinating client schedules with ground teams and supporting Executive Protection operations, data tracking, and information flow.
Requesting, scheduling, and tracking Executive Protection agents, drivers, and related services globally.
Supporting GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.
Managing travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.
Answering phone calls and disseminating the information to relevant parties.
Preparing travel briefs, dispatch confirmations, situation reports, and client-facing documentation.
Coordinating all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.
Reviewing client requests, cost estimates, statements of work, and ensuring services align with client requirements.
Monitoring project timelines, risks, and issues while providing solutions and maintaining accurate documentation.
Ensuring compliance with safety standards, operational directives, and national and regional regulations.
Resolving operational issues, client concerns, and service satisfaction matters.
Participating in meetings, facilitating discussions when needed, and communicating updates, policies, and decisions across teams.
Maintaining operational records, reports, logs, and internal controls to protect client assets and personnel.
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.