BWH - BWFH Operations Specialist Substance Use Disorders

Mass General Brigham • Boston, MA

9d • Onsite

About The Position

The Operations Specialist provides multisite operational and administrative support for Mass General Brigham’s Programs in Substance Use & Addiction Services (PSAS), with primary responsibility for the Brigham and Women’s Hospital Addiction Consult Team and Bridge Clinic and the Brigham and Women’s Faulkner Hospital Addiction Recovery Program. The role partners with physicians, nursing, behavioral health, and administrative leaders to support inpatient and outpatient addiction care, daily operations, patient access, team coordination, and implementation of new programs and improvements.

This is a primarily in-person, multisite position with regular presence at BWH and BWFH and onsite support at MGH and other MGB PSAS locations as needed. Local travel between sites is required; limited remote work may be available based on operational needs. The position has no direct supervisory responsibility, but provides workflow guidance, training, orientation, and project coordination. It also supports stewardship of organizational resources, including purchasing, invoices, operational expenditures, resource utilization, and revenue cycle activities as assigned.

Requirements

• At least 2–3 years of healthcare administrative or operational experience.
• Associate's degree required.
• Excellent organization, communication, problem-solving, and attention to detail.
• Ability to work independently, take initiative, anticipate needs, and follow work through to completion.
• Ability to manage competing priorities, complex schedules, projects, and deadlines in a fast-paced, multidisciplinary environment.
• Professional and collaborative approach with clinical teams, administrative partners, senior leaders, and internal and external stakeholders.
• Proficiency with Outlook, Excel, Word, PowerPoint, Loop, and Teams.

Nice To Haves

• Bachelor’s degree in business, Healthcare Administration, or a related field.
• Experience in a hospital, ambulatory, behavioral health, addiction treatment, or similarly complex healthcare environment.
• Experience with project coordination, scheduling, onboarding, data reporting, or multisite operations.
• Epic experience and familiarity with MGB systems.

Responsibilities

• Coordinate day-to-day operations across BWH ACT, BWH Bridge Clinic, and BWFH ARP, while flexing to support other PSAS programs.
• Partner with clinical and administrative leaders to support workflows, patient access, scheduling, consult management, census tracking, and coverage.
• Maintain provider, staff, trainee, and program schedules; communicate operational changes and coordinate coverage.
• Coordinate onboarding and offboarding, including access, equipment, workspace, orientation, credentialing, and shared resources.
• Lead operational projects and new initiatives by maintaining plans, tracking deliverables, and supporting implementation of workflows, programs, technology, and cross-training.
• Monitor Epic reports, schedules, clinical volumes, utilization, staffing, and other performance data; prepare routine and ad hoc reports, presentations, and analyses.
• Provide administrative and meeting support, including complex calendars, agendas, minutes, action items, communications, records, purchasing, and event logistics.
• Identify operational gaps, troubleshoot issues, improve processes, and support quality, regulatory readiness, and compliance requirements.
• Provide flexible onsite and administrative cross-coverage during staffing transitions, vacancies, program growth, and periods of increased need.
• Provide workflow guidance, training, orientation, and project coordination.
• Support purchasing, invoices, operational expenditures, resource utilization, and revenue cycle activities as assigned.

Benefits

• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree