Admissions Assessor - Substance Use Disorders

St. Luke's University Health Network•Sellersville, PA

About The Position

The Admissions Assessor serves the Outpatient/Partial Hospital Department under the guidance of the Program Manager and Psychiatrist, with latitude for initiative and independent professional judgment. The position screens and assesses outpatient clients and families and plans and coordinates therapeutic services for them. The assessor helps clients and families understand recommendations, available alternatives, and the rationale for recommended care, and triages clients who need other services. The role also handles clinical and administrative requirements related to authorizations, insurance, documentation, confidentiality, safety, and effective use of resources. The position requires a bachelor's degree and competency in clinical matters addressed by phone or through formal assessment, as well as understanding of payor sources and protocols, addiction treatment options, St. Luke’s Penn Foundation services, emergency management, and client/family interventions. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

Bachelor's degree required.
Competency in addressing clinical matters over the phone or through a formal clinical assessment.
Understanding of payor sources and protocols, addiction treatment options, St. Luke’s Penn Foundation services, emergency management, and client/family interventions.

Responsibilities

Screen and assess clients and families professionally, thoroughly, and promptly.
Ensure clients and families understand recommendations, alternatives where available, and the rationale for recommendations.
Triage clients who require services outside Outpatient, such as Mobile Engagement Services, Inpatient, or mental health services.
Provide clinically related support, including correspondence and managed care forms, and help ensure services are authorized and client obligations are handled.
Manage pre-certifications and other insurance- or county-related requirements for authorizing care.
Complete required documentation within standard time frames and ensure documentation is complete from admission through discharge, as applicable.
Maintain confidentiality of materials handled within the Network or entity and ensure proper release of information.
Follow Network and departmental employee, patient, and environmental safety policies and reporting requirements.
Demonstrate the Network’s PCRAFT values in interactions with customers.
Demonstrate performance improvement in applicable areas, including clinical care and outcomes, customer service, operational systems and processes, and safety.
Use resources effectively and efficiently and demonstrate financial responsibility and accountability.
Follow Network and departmental attendance and dress code policies.
Demonstrate competency in assessment, treatment range, growth and development, and communication appropriate to the age of the patient.
Perform other duties as assigned.