Operations Specialist

AdaptHealth•Tallahassee, FL

About The Position

The Operations Specialist supports patient care and operational excellence at AdaptHealth. The role contributes to patient outcomes and process improvement by supporting regional operations, improving workflows, and helping teams perform effectively. The position involves reviewing and processing documentation, using electronic medical record systems to manage patient and authorization data, analyzing workflows, resolving issues, supporting training and projects, and meeting quality and performance metrics. It also includes patient assessments and follow-ups, with accurate documentation and adherence to HIPAA, personal protective equipment, and infection-control standards. Other duties may be assigned.

Requirements

One year of relatable work experience.
High school diploma, an associate degree in a relatable field, Healthcare Administration, or Business Administration, or equivalent work experience.
Excellent verbal and written communication skills, including analytical, problem-solving, and decision-making abilities, with attention to detail.
Ability to multitask in a fast-paced environment.
Proficient computer skills; Microsoft Office and healthcare systems are a plus.
Comfort learning new technologies and navigating multiple systems.
Ability to work independently while following established procedures and directives.

Nice To Haves

Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service roles.
Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment.

Responsibilities

Support regional operations through workflow improvement, training, and process optimization.
Review and process documentation, including insurance verification, authorizations, and order accuracy.
Use EMR systems to enter, track, and validate patient and authorization data.
Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
Collaborate with teams and leadership to resolve issues and communicate trends.
Maintain knowledge of payer guidelines, products, and services to ensure compliance.
Assist with training materials, onboarding, and cross-functional support.
Participate in projects to refine processes and enhance operational performance.
Meet quality and performance metrics while managing multiple priorities.
Perform patient assessments and follow-ups to support care and compliance.
Ensure accurate documentation and adherence to HIPAA, PPE, and infection-control standards.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity theft protection and legal plan.
Competitive compensation and incentives.
Comprehensive total rewards and benefits.