Operations Specialist
About The Position
TAS Environmental Services is headquartered in the Dallas, Texas area and serves companies of all sizes across the South and into the Midwest. We are hiring an Operations Specialist. In partnership with District Managers and corporate finance, the Operations Specialist will be responsible for supporting daily operations, streamlining processes, and ensuring efficiencies. The incumbent will support the district by ensuring the proper preparation of accurate and timely bills to customers based on service contract terms along with other administrative functions. This role serves a key purpose within the organization, ensuring the business remains profitable and customers receive premier customer service.
Requirements
- Ability to enter information quickly and accurately, double checking work to ensure mistakes are avoided.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Minimum of 1 year experience billing
- High School diploma or G.E.D.
Nice To Haves
- industrial, transportation, or similar experience preferred.
Responsibilities
- Prepares monthly billing adjustments, obtains required approvals and enters adjustments into the billing system.
- Researches and resolves routine and non-routine billing questions and discrepancies.
- Reviews invoices for completeness and accuracy and follows up with customers or other division staff/management to resolve identified discrepancies.
- Calculates and prepares manual billings for non-routine, complex billing arrangements.
- Gathers and summarizes supplemental billing information to accommodate customer billing requirements.
- Reviews various billing system reports to identify billing discrepancies and makes corrections as appropriate.
- Posts cash receipts to customer accounts based on information from lock box reports and local cash receipt listings.
- Performs basic and routine research to resolve differences or unidentified / misapplied payments.
- Posts payments into the billing system to clear open obligations, or prepares remittance advances.
- Accepts credit card payment from customers over the phone and processes recurring payments.
- Completes customer set up in company billing system(s).
- Acts as a resource for less experienced personnel within the division or other divisions, answering questions and providing training and support.
- Hosts daily POD calls to assist the business with driving process improvement on order management lifecycles.
- Assists with project planning, execution, and monitoring, providing administrative support to project teams.
- Responds to customer inquiries and resolves issues in a timely manner.
- Performs a variety of administrative tasks, such as filing, data entry, and record keeping.
- Performs other job-related duties as assigned.
Benefits
- Comprehensive Medical, Dental, and Vision Coverage
- Mental Health Support Programs
- Supplemental Benefits - Accident, Critical Illness, etc.
- Access to a company provided Employee Assistance Program
- 401(k) with Company Match
- Life Insurance and Disability Coverage
- Generous Paid Time Off (PTO)
- Paid Time Off increases based on years of service
- Holidays - seven (7)
- Floating Holidays - two (2)
- Access to Online Learning Platforms
- Annual Conference and Workshop Allowances
- Work Boot Program
- Team Building Events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
