Operations Specialist
REVA INC•Fort Lauderdale, FL
•Onsite
About The Position
The Operations Specialist – CRM is responsible for managing end-to-end coordination of medical transport missions, from initial client inquiry through mission completion. This role combines client engagement, sales execution, and operational coordination to ensure safe, efficient, and high-quality service delivery within a 24/7 operations environment.
Requirements
- Ability to work 12-hour shifts in a 24/7 operational environment, including evenings, weekends, and holidays on site.
- Ability to travel up to 10% as needed
- Strong verbal and written communication skills with the ability to engage effectively with clients, medical professionals, and internal teams
- Ability to manage multiple cases simultaneously in a fast-paced, high-pressure environment
- Strong problem-solving and decision-making skills in situations with limited standardization
- Ability to read, interpret, and apply operational procedures, safety guidelines, and regulatory requirements
- High attention to detail with strong organizational and documentation skills
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and ability to learn internal systems quickly
- Ability to build rapport and maintain a high level of customer service while managing complex logistics
Nice To Haves
- Bachelor’s Degree preferred
- Previous experience in inside sales, customer service, or client-facing operations preferred
- Experience in medical transport, healthcare coordination, or aviation services strongly preferred
- Demonstrated track record of achieving sales or performance targets preferred
Responsibilities
- Respond to customer inquiries in accordance with company standards and service guidelines across multiple channels, including phone, email, and other communication platforms
- Generate, manage, and follow up on transport quotes to drive conversion and maintain client engagement
- Schedule and confirm missions in alignment with operational feasibility and client needs
- Coordinate hospital bed admissions and ensure all clinical and logistical requirements are met prior to transport
- Prepare and complete all required documentation for confirmed missions
- Maintain ownership of assigned cases from initial inquiry through mission completion and post-mission follow-up
- Provide consistent and proactive updates to clients and stakeholders to ensure a high level of customer satisfaction
- Collaborate with internal departments (Aviation, Medical, Maintenance, and Finance) to ensure seamless mission execution
- Support outbound client engagement efforts, including follow-up communication and relationship management with new and existing clients
- Meet or exceed assigned performance goals, including sales targets, response times, and service level standards
- Utilize internal systems to accurately document and manage workflow activity
- Ensure compliance with company policies, aviation regulations, and operational procedures
- Perform other duties as assigned
- Participate in client meetings, industry events, and trade shows as required
- Support continuous improvement efforts related to workflows, communication standards, and operational processes
- Maintain accurate, timely, and complete records across all systems and platforms
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
