Operations Specialist

WM•Fort Wayne, IN

10d•Onsite

About The Position

At WM, the Senior, Operations Specialist for Collections provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations. A Senior, operations specialist assists in troubleshooting and resolving safety, service, and operational issues, maintains and distributes department-related information daily, communicates with other supervisors and managers on operational matters, maintains the office, and is the proxy for KRONOS for all daily updates for drivers and helpers. Is responsible for using Microsoft Suite and additional software tools to manage a variety of daily tasks, such as procurement, time and attendance, safety incidents, and contract labor, assisting with the processing of payments and other financial tasks as necessary, assisting in the implementation of operational projects as needed, communicating with customers about service issues as required, and communicating with employees about scheduling and work assignments as needed.

Requirements

High School Diploma or GED (accredited)
2 years of relevant work experience (in addition to education requirements)
Must be at least 18 years of age
Legally eligible to work in the country where the position is located

Responsibilities

Troubleshoot and resolve safety, service, and operational issues.
Maintain and distribute department-related information daily.
Communicate with other supervisors and managers on operational matters.
Maintain the office.
Act as proxy for KRONOS for all daily updates for drivers and helpers.
Use Microsoft Suite and additional software tools to manage daily tasks such as procurement, time and attendance, safety incidents, and contract labor.
Assist with processing payments and other financial tasks.
Assist in the implementation of operational projects.
Communicate with customers about service issues.
Communicate with employees about scheduling and work assignments.