Operations Specialist 2, US Intake Medical Oversight

IQVIA•Durham, NC

14d•$65,000 - $162,400•Remote

About The Position

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. The Operations Specialist 2, US Intake Medical Oversight role involves performing phone calls to gather follow-up information on case reports of "death unexplained" or other events of interest. This role requires utilizing medical judgment, excellent communication skills, and the ability to document information accurately in designated systems. The specialist will manage Safety Vigilance information, ensure structured data intake, facilitate process improvements, and maintain follow-up volumes. Additionally, the role involves analyzing quality checks, reporting results, tracking metrics, and serving as a subject matter expert during audits and inspections.

Requirements

Licensed Nurse or Pharmacist
Ability to discuss and interpret medical information
Excellent knowledge of medical terminology
Two years of relative expedience
In depth knowledge and understanding of applicable Safety Database and any other internal/Client applications.
Excellent organizational skills, time management skills, attention to detail and accuracy.
Excellent working knowledge of Microsoft Office and web-based applications. Intermediate
Excellent verbal/written communication skills.
Self-motivated, flexible, receptive to changing process demands.
Proven ability to work independently and autonomously with policies and practices.
Proven ability to multi-task, meet strict deadlines, manage competing priorities.
Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.
Demonstrate Sound judgment and decision making skills.
Extensive use of telephone requiring accurate perception of speech.
Regular sitting for extended periods of time.

Nice To Haves

Ability to adapt to different audiences and situations in a clear and concise manner
Demonstrates a positive, compassionate, and open-minded attitude, understanding the client's processes and purpose of follow up phone call activity, with the willingness to explain such activities when clarifications are required.
Ability to proactively apply medical knowledge and obtain immediate clarifications (as applicable) when receiving pertinent medical / safety information related to the case.
Ability to work as a Team Player, contribute and work towards achieving Team goals. Advanced

Responsibilities

Perform phone calls to reporter (physician’s office, Health Care Professionals (HCP) and consumers) to obtain follow up information on case reports of “death unexplained” or other events of interest as directed.
Utilize medical judgement when reviewing case queries to determine appropriate action required for follow up attempt.
Document follow up contact(s) and relevant medical information in designated Sanofi systems and/or per defined established process.
Manage Safety Vigilance information received at the point of intake from any source such as HCPs (Physicians, Pharmacists, etc.), Consumers, Business Partners, etc.
Ensure, source information is received in structured form as defined in the established processes.
Facilitate the implementation of new processes to drive efficiencies.
Maintain expected follow-up volume on a monthly basis.
Analyzing in-process quality checks, reporting of results, tracking quality findings, metrics against defined KPIs.
Serving as a SME during internal / partner audits and HA inspections in this role.
Other tasks as required