Operations Specialist 2, US Intake Medical Oversight

IQVIA•Durham, NC

12d•Onsite

About The Position

This role involves performing phone calls to gather follow-up information on case reports of "death unexplained" or other events of interest. The specialist will utilize medical judgment to determine appropriate actions for follow-up attempts and document all interactions in designated systems. The position also requires managing Safety Vigilance information from various sources, ensuring structured data intake, facilitating new process implementation for efficiency, and maintaining follow-up volume targets. The role includes analyzing quality checks, reporting results, tracking metrics against KPIs, and serving as a subject matter expert during audits and inspections. Other tasks as required.

Requirements

Licensed Nurse or Pharmacist
Ability to discuss and interpret medical information
Excellent knowledge of medical terminology
Two years of relative expedience
In depth knowledge and understanding of applicable Safety Database and any other internal/Client applications.
Excellent organizational skills, time management skills, attention to detail and accuracy.
Excellent working knowledge of Microsoft Office and web-based applications.
Intermediate Excellent verbal/written communication skills.
Self-motivated, flexible, receptive to changing process demands.
Proven ability to work independently and autonomously with policies and practices.
Proven ability to multi-task, meet strict deadlines, manage competing priorities.
Ability to establish and maintain effective communication and working relationships with coworkers, managers and clients.
Ability to work as a Team Player, contribute and work towards achieving Team goals.
Demonstrate Sound judgment and decision making skills.
Extensive use of telephone requiring accurate perception of speech.
Regular sitting for extended periods of time.

Responsibilities

Perform phone calls to reporter (physician’s office, Health Care Professionals (HCP) and consumers) to obtain follow up information on case reports of “death unexplained” or other events of interest as directed.
Utilize medical judgement when reviewing case queries to determine appropriate action required for follow up attempt.
Document follow up contact(s) and relevant medical information in designated Sanofi systems and/or per defined established process.
Manage Safety Vigilance information received at the point of intake from any source such as HCPs (Physicians, Pharmacists, etc.), Consumers, Business Partners, etc.
Ensure, source information is received in structured form as defined in the established processes.
Facilitate the implementation of new processes to drive efficiencies.
Maintain expected follow-up volume on a monthly basis.
Analyzing in-process quality checks, reporting of results, tracking quality findings, metrics against defined KPIs.
Serving as a SME during internal / partner audits and HA inspections in this role.