Operations Specialist
About The Position
Mechanics Bank is currently searching for an Operations Specialist to join our team. This role will be working on-site at our Corona, CA or Irvine, CA location. In this role, you will perform a wide variety of operational tasks, from minor to complex processes or functions. You will take accountability for entire process from receipt of work to resolution and closure. Tasks require coordination of information among various operational areas and customers. Assists in the day-to-day coordination of the departmental functions by utilizing work-flow management. Will actively participate in ongoing process improvements and efficiency initiatives within the team. You will utilize multiple system applications.
Requirements
- High School diploma or equivalent required.
- Minimum 1 year experience in operations at a financial institution.
- Knowledge in bank operations and regulations.
- Knowledge of word processing and spreadsheet software programs required.
- Have high level of accuracy and great attention to detail.
- Strong analytical and problem solving skills.
- Demonstrates excellent customer service skills.
- Ability to cope with pressure resulting from meeting required deadlines, reporting requirements and training responsibilities.
- Exhibit a high degree of professionalism and confidentiality in handling and maintaining access to sensitive information.
Responsibilities
- Receive and review incoming work, enter transactions, verify accuracy, prepare, edit, distribute, and/or correct specialized and/or complex documents.
- Utilize appropriate resources as needed to complete tasks.
- Responsible for direct priority escalations and the handling of inquiries and issues escalated to the department.
- Organize and complete work accurately in accordance with established measures/deadlines and assigned goals.
- Responsible for the accurate completion of assigned data entry to various bank systems for the completion of the job function.
- Provide excellent customer service to internal and external clients.
Benefits
- Medical, prescription, dental, and vision coverage for employees and their eligible family members
- Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
- Health Savings Account with employer contribution
- Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
- 401(k) and Roth 401(k) with company contribution
- 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
- Supplemental Health plans, Voluntary Legal and Identity Theft Services
- 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
- Free personal checking and savings account
- Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
