Operations Specialist (Entry-Level)

L & M Companies Inc • Raleigh, NC

67d • Onsite

About The Position

As an Operations Specialist, you will play a critical role in our carrier capacity operations. You will ensure all carrier activities are executed effectively and in compliance with our systems, SOPs, KPIs, and procedures to support our goal of being the first choice in every market we serve.

Requirements

• Strong communication, negotiation, and problem-solving skills
• Highly organized with strong attention to detail
• Ability to analyze market trends and develop capacity strategies
• Skilled in carrier acquisition, relationship building, and rate negotiation
• Experienced in load booking, crisis management, and shipment recovery
• Able to work independently and collaboratively
• Proficiency in MercuryGate and Microsoft Office Suite (Excel and PowerPoint)

Nice To Haves

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field
• 2+ years of experience in refrigerated freight, logistics, or a transportation-related field

Responsibilities

• Develop and maintain strong relationships with refrigerated freight carriers
• Negotiate competitive rates with carriers to secure cost-effective freight solutions
• Monitor and manage carrier capacity to ensure on-time service
• Quickly address and resolve any carrier performance or shipment issues
• Collaborate with internal sales and operations teams to align carrier solutions with shipment requirements
• Stay current on industry trends, market rates, and capacity shifts
• Utilize MercuryGate TMS for daily operations and carrier management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED