Operations Specialist
Qureos Inc•New York, NY
•Remote
About The Position
We are seeking a detail-oriented Operations Specialist – Order Management to support the day-to-day processing and coordination of customer orders. This role is responsible for maintaining accurate order records, monitoring fulfillment activities, resolving order-related issues, and collaborating with internal teams to ensure a smooth customer experience. The ideal candidate is organized, analytical, and comfortable working in a fast-paced remote environment where accuracy and communication are essential.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1–3 years of experience in order management, operations, customer support, logistics, or administrative coordination.
- Strong organizational and time management skills.
- Excellent written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to prioritize multiple tasks and meet deadlines.
- Proficiency with Microsoft Office (Excel, Word, Outlook) and Google Workspace.
- Experience with ERP, CRM, or order management software is a plus.
Nice To Haves
- Problem-solving and critical thinking
- Data entry accuracy
- Process improvement mindset
- Team collaboration
- Customer service orientation
- Adaptability in a remote work environment
Responsibilities
- Process, review, and maintain customer orders with a high degree of accuracy.
- Verify order details, pricing, shipping information, and product availability.
- Coordinate with internal departments to support timely order fulfillment.
- Monitor order status and proactively resolve discrepancies or delays.
- Maintain accurate records in internal databases and order management systems.
- Prepare operational reports and assist with performance tracking.
- Respond to internal and external order-related inquiries in a professional manner.
- Identify opportunities to improve workflows and operational efficiency.
- Ensure compliance with company policies and data security standards.
- Support additional administrative and operational projects as assigned.
Benefits
- Competitive hourly pay
- Paid training
- Health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) with company match (where applicable)
- Employee assistance program
- Professional development opportunities
- Collaborative remote work environment
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
