Operations Specialist

Crisis24•Boca Raton, FL

3d•Onsite

About The Position

This role serves as a critical liaison between clients, vendors, and internal teams, ensuring seamless coordination and support for executive protection operations. The Operations Specialist will manage schedules, track data, and facilitate information flow, while also handling the global coordination of security personnel and services. Responsibilities extend to supporting management with essential documentation, managing complex travel logistics, and ensuring all operations adhere to strict safety and regulatory standards. The role requires excellent communication, problem-solving, and client management skills, with the ability to maintain professionalism and adapt in dynamic, high-pressure environments.

Requirements

Competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.
Willingness to sign an NDA and maintain strict confidentiality.
Ability to communicate effectively, both verbally and in writing.
Ability to maintain a professional demeanor during stressful situations.
Ability to quickly adapt and excel in dynamic situations.
Demonstrated organizational and time management skills.
Successful client management experience.
Demonstrated history of effective conflict resolution skills.
Ability to attend training events that fall outside normal work hours.
Ability to work night shifts.

Nice To Haves

Bachelor’s degree in a related field is strongly preferred.
Either bachelor's degree or equivalent military experience.
Interest or direct experience in Executive Protection, Intelligence, Operations, Critical Incident Management or Corporate Security, Crisis Management, or Emergency Response.

Responsibilities

Serve as the primary point of contact between clients, vendors, and other teams.
Coordinate client schedules with ground teams and support Executive Protection operations, data tracking, and information flow.
Request, schedule, and track Executive Protection agents, drivers, and related services globally.
Support GSOC managers with presentations, security operation plans, risk assessments, and executive summaries.
Manage travel and logistics for agents and drivers, including flights, hotels, and rental vehicles.
Answer phone calls and disseminate information to relevant parties.
Prepare travel briefs, dispatch confirmations, situation reports, and client-facing documentation.
Coordinate all logistical communication related to pickups, drop-offs, routing, vehicle needs, and regional threat considerations.
Review client requests, cost estimates, statements of work, and ensure services align with client requirements.
Monitor project timelines, risks, and issues, providing solutions and maintaining accurate documentation.
Ensure compliance with safety standards, operational directives, and national and regional regulations.
Resolve operational issues, client concerns, and service satisfaction matters.
Participate in meetings, facilitate discussions when needed, and communicate updates, policies, and decisions across teams.
Maintain operational records, reports, logs, and internal controls to protect client assets and personnel.