Operations Specialist
About The Position
Executing the day-to-day operations for material management for the Americas region. Implement effective operational procedures, policies, and standards for the Operations team for the Oxford Instruments America. Align processes with the developing needs to the business to create efficiencies. The Operations Specialist is responsible for the execution and ongoing improvement of various operational processes for Oxford Instruments America. This individual will report to the Operations Manager while working closely with stakeholders across manufacturing, client services, and other departments. The Operations Specialist will maintain various operational standards, and report on these as required, to help meet both fiscal and unit-based service targets. On occasion, this individual will travel to distribution centres, manufacturing sites and/or meetings.
Requirements
- A relevant degree with BS/BA or 3+ years of Operations experience.
- In-depth experience with relevant tools and systems within Oxford Instruments America
- Proven experience serving the Americas region (US, CA and LATAM).
- Possess a strong sense of urgency
- Ability to anticipate the needs of manufacturing, sales, and customers to prioritize shipments and optimize stocking
- Experience driving process improvement initiatives to deliver step=function improvement in service levels
- Ability to communicate and operate as a cross-functional team with sales, service, product, and other departments
- Experience working in a dynamic environment that requires multitasking
- Continuous improvement mindset – looks for ways to increase efficiency and optimise ways of working
- A desire to and capable of working well in a team environment.
- Analytical with the ability to get things done quickly.
- Highly organized with a strong affinity for detail.
- Excellent communication skills in various formats (verbal, ppt, excel, etc.)
- Able to accept feedback and modify approach as required.
- High energy, resilience, and drive to achieve challenging goals.
- Builds effective working relationships internally and externally across the business.
Nice To Haves
- Scientific background or knowledge of the scientific market (preferable).
Responsibilities
- Material management, including responding to internal customers, order processing, stocking levels, and delivery management
- Commercial Invoice preparation
- Cycle counting on site service inventories
- Sales Order Management review and status processing
- Purchase order review and processing
- Track all outstanding requests, delivering quality results free of errors, and prompt responses
- Ad hoc and reoccurring reporting of KPI measures
- Manage internal customer escalations and issues which require calls, and/or meetings
- Ensure shipments follow government and jurisdictional regulations
- Other duties/projects upon request
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
