Operations Specialist
About The Position
The Operations Specialist is a key member of our on-site Gainesville team. Whether you're running day-to-day operations at a property, helping stabilize occupancy, or covering during a manager vacancy, you will be the specialist who steps in wherever support is needed. This position is best suited for someone who loves being on-site, interacting with residents, supporting leasing and maintenance teams, and ensuring each property runs smoothly. Every week can look a little different, but the goal is always the same: keep our communities operating at a high level. The Operations Specialist reports directly to the Regional Manager, and is expected to make teamwork and customer service their top priority.
Requirements
- Minimum of 3 years in multifamily property management as a Property Manager or Assistant Property Manager.
- Strong leadership, organization, and communication skills.
- Confident handling collections, leasing, and resident relations.
- Hands-on, adaptable, and dependable.
- Thrives in changing environments and can quickly learn new communities and systems.
- Prior Property Manager experience required (3 years minimum)
- A high school diploma or equivalent
- Reliable transportation and valid Florida Driver License
Nice To Haves
- Experience with Appfolio is a plus!
- CAM or ARM certification (preferred).
Responsibilities
- Manage the daily operations of assigned communities, including leasing, renewals, resident relations, and collections.
- Step in during staffing transitions or absences to ensure no interruption in property performance or resident service.
- Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives
- Handle rent posting, delinquency follow-up, and lease enforcement to maintain strong collections.
- Work closely with maintenance to prioritize work orders and ensure quality and timeliness.
- Maintain compliance with Fair Housing laws, company policies, and safety standards.
- Monitor occupancy, market conditions, and leasing activity to identify opportunities for improvement.
- Support move-ins, move-outs, inspections, and vendor coordination as needed.
- Lead by example in delivering exceptional customer service and community pride.
Benefits
- Medical, dental, and vision coverage
- Employer-paid life insurance ($50,000)
- Employer-paid short-term disability
- Additional voluntary benefits
- 3 weeks paid time off
- 12 paid company holidays
- Paid parental leave for birth or adoption
- 401(k) with employer match
- Flexible spending account (FSA)
- Dependent care FSA
- Company-provided training and mentorship
- Real career growth opportunities - we promote from within
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
