Operations Specialist, Capital Bikeshare

Lyft • Washington, DC

6d • $66,240 - $82,800 • Hybrid

About The Position

Lyft Urban Solutions is the operator of six bikeshare systems across the country, including Capital Bikeshare, the DMV’s public bike share system. We’re looking for an Operations Specialist who wants to continue the micromobility revolution. As the Operations Specialist, you will support the General Manager of Capital Bikeshare developing and executing operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience. You’ll roll up your sleeves for some hands-on problem solving, while also tackling big picture projects to improve the Capital Bikeshare system. If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you!

Requirements

• Bachelor’s degree or 4+ years of experience overseeing operations in a complex, fast-moving, rapidly changing environment such as a distribution warehouse, marketplace, or delivery operation
• Experience using Google Sheets and other data analysis tools to identify inefficiencies and propose solutions
• Excellent organizational and time management skills
• Strong attention to detail, with an ability to zoom out and understand the bigger context of your work
• Proven track record of data-based problem-solving with the ability to think on your feet

Nice To Haves

• Experience in a warehouse or hands-on operations environment
• Strong interest in biking, bikeshare, sustainable transportation, and city planning
• Familiarity with AI tools to strengthen day-to-day productivity

Responsibilities

• Ensure smooth daily field operations: create/refine playbooks and SOPs, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot
• Own end-to-end processes like invoicing and asset tracking to support the success of the business
• Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies
• Support the Capital Bikeshare team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects
• Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
• Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary
• Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive, solution-oriented attitude

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level