Operations Specialist

K2 Security Insurance•Conway, AR

4d•Hybrid

About The Position

Aegis General Energy, a division of Aegis General Insurance Agency, a wholly owned subsidiary of K2 Insurance Services, LLC, is seeking a full-time Operations Specialist to join its team at its headquarters in Conway, Arkansas. Aegis Group offers a diversified national platform of specialty insurance programs. Acquired by San Diego-based K2 Insurance Services in 2013, Aegis continues to expand its product offerings and distribution by developing new insurance programs and increasing the number and geographic diversity of its marketing, sales, and support staff. Aegis offers the opportunity to join an established company in growth mode.

Requirements

Must have precise and exceptional attention to detail, with an innate capacity for organization
Must be able to work within strict deadlines
Ability to multi-task and work within several systems at once, while prioritizing important and pressing tasks
Must be timely in responsiveness to emails, requests and completing tasks
Have a high level of self-motivation to work with a team and get tasks completed
Excellent verbal and written communication
Utilize time management abilities in a fast-paced, high volume environment
Ability to work in a customer service and driven environment.
Ability to resolve moderately complex problems and work in high pressure situations
Consistent dependability, promptness, and excellent people skills
Strong time management skills that allows the ability to complete own job and the backup for other team members
Use Microsoft Office software, (e.g. Outlook, Word and Excel)
Excellent computer skills including typing proficiency, Microsoft Office proficiency with an emphasis in Excel spreadsheets
Minimum of 2 years’ experience as a commercial CSR for a commercial lines insurance agency or 2 years’ experience as a underwriting assistant at an MGA or Insurance Company

Responsibilities

Provide best-in-class service and response times to our select agency partners
Data Entry into multiple internet-based systems
Answer incoming calls
Answer all emails in a Timely Matter
Assist in the day-to-day operations as assigned
Policy Issuance, taking underwriting binds and putting into policies
Issue Federal and State Filings, issues the filings per state requirements
Process Endorsements, work within IMS to issue endorsements
Work all Errors for the DMV, bound accounts and all insurance is sent to the local DMV, some manual entries, requires work within multiple sites
Issue Cancellation and Non-renewals
Gather Driver Information for additional Drivers, gather information for underwriting, data entry into IMS system.