Operations Specialist

BetterHelp

8h•Remote

About The Position

As the Insurance Operations Specialist at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. As the Operations Specialist, you will be responsible for improving operational efficiency by analyzing data, optimizing workflows, and maintaining scalable systems and documentation. This role blends analytical work with process design and cross-functional coordination, ensuring that operations run smoothly and continuously improve over time.

Requirements

Minimum of 2+ years of experience in an operations role within an early-stage technology, healthcare, or similarly fast-paced environment.
2+ years of experience enhancing team or system efficiency through process analysis and strategic improvements.
Ability to manage multiple tasks and stay organized
Strong verbal and written communication skills; able to clearly convey complex information and collaborate effectively.
Demonstrated empathy and active listening skills, with the ability to balance compassion and professionalism.
Comfortable working cross-functionally across diverse teams and stakeholder groups.
Analytical mindset; ability to synthesize data and translate findings into clear, actionable insights.
Proficiency with tools such as Google Sheets, Mode, Looker and customer support platforms (e.g., Intercom, Kustomer, HelpScout)

Responsibilities

Gather, analyze, and reconcile data to ensure accuracy, identify trends, and support operational decision-making.
Identify inefficiencies, surface opportunities, and develop solutions to improve workflows, systems, and team performance.
Develop and maintain internal documentation, SOPs, and knowledge base resources to ensure information is centralized, accessible, and scalable.
Manage handoffs, implementations, and follow-through across teams to ensure seamless execution of operational processes.
Lead or contribute to projects focused on improving processes, scaling systems, and enhancing operational effectiveness.
Create training materials, guides, and internal communications to support team understanding and adoption of processes and tools.
Partner with internal teams to investigate escalations, document feedback, and contribute to resolution strategies.
Continuously evaluate tools, workflows, and documentation to improve efficiency and scalability.
Assist in preparing team meetings, project reviews, and business updates, ensuring clear communication and tracking of action items.